Dental Member Support Specialist

Highmark Health; Austin (TX); In loco; USD 26.000 - 33.000; Tempo pieno

Descrizione del lavoro

United Concordia Dental is seeking an Associate Customer Service Representative to join a call-center team handling inquiries from members, groups, providers, and brokers. You will troubleshoot issues, resolve complaints, and ensure timely responses in a structured service environment.

The role supports a Monday–Friday 11:30 AM–8:00 PM EST shift with emphasis on accuracy, customer focus, and adherence to quality standards. Prior call-center or healthcare experience is a plus.

Competenze

• High School Diploma or GED.
• 6 months of Customer Service in a customer facing role.
• Customer Service in a call-center environment.
• Customer Service in a Healthcare related call-center environment strongly preferred.

Mansioni

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards. Attends all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Conoscenze

Customer service principles

Multitasking

Navigate multiple systems

Composure under pressure

Written communication

Communicate complex information

Computer fluency

Formazione

High School Diploma or GED

Descrizione del lavoro

United Concordia Dental is seeking an Associate Customer Service Representative to join a call-center team handling inquiries from members, groups, providers, and brokers. You will troubleshoot issues, resolve complaints, and ensure timely responses in a structured service environment.

The role supports a Monday–Friday 11:30 AM–8:00 PM EST shift with emphasis on accuracy, customer focus, and adherence to quality standards. Prior call-center or healthcare experience is a plus.