Healthcare Call Center Associate

Highmark Health; Olympia (WA); On-site; USD 27,000 - 33,000; Full time

Job summary

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment. The role handles customer inquiries by telephone and/or email from members, groups, providers and brokers, resolving issues promptly and in line with service and quality standards.

The shift is 11:30 AM - 8:00 PM EST, Monday to Friday. Requirements include a HS diploma or GED and at least 6 months of customer service experience.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service in a customer facing role.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards. Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Skills

Customer service fundamentals

Multitasking

Systems navigation

Communication skills

Written and verbal communication

Education

High School Diploma or GED

Job description

United Concordia Dental is seeking an Associate Customer Service Representative for a call-center environment. The role handles customer inquiries by telephone and/or email from members, groups, providers and brokers, resolving issues promptly and in line with service and quality standards.

The shift is 11:30 AM - 8:00 PM EST, Monday to Friday. Requirements include a HS diploma or GED and at least 6 months of customer service experience.