Healthcare Call Center Associate - Customer Support

Highmark Health

Carson City (NV)

On-site

USD 27,000 - 33,000

Full time

4 days ago

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Job summary

United Concordia Dental is hiring an Associate Customer Service Representative to join our call-center. You will handle member, group, provider and broker inquiries by phone or email, troubleshoot issues and ensure timely, quality responses.

This on-site role operates 11:30 AM–8:00 PM EST, Monday–Friday. We seek a candidate with a high school diploma, at least six months of customer service experience, and strong communication skills. Healthcare call-center experience is a plus.

Qualifications

High school diploma or GED required.
Minimum 6 months of customer service in a customer-facing role.
Healthcare call-center experience preferred.

Responsibilities

Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
Meet all production, quality, and adherence standards. Attends all required training classes.
Elevate issues to next level of supervision, as appropriate.
Maintain accurate records, including timekeeping records.
Other duties as assigned or requested.