Remote Customer Support Associate - Entry Level

Jobsultant Solutions; Buffalo (NY); Remote; USD 32,000 - 42,000; Full time

Job summary

A customer service firm is seeking an Entry Level Customer Service Representative for a 100% remote position. The role includes serving as the first contact for customer inquiries, managing customer information efficiently, and utilizing sales techniques to promote additional services. Ideal candidates should possess a BA/BS or an Associate's Degree along with two years of experience. This is a great opportunity for candidates looking to grow in a collaborative environment.

Qualifications

• Two years of experience in a call center environment.
• Experience in high-end retail, travel, hospitality, or embassy/consulate is a plus.
• Fluency in English with strong communication skills.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Process and manage customer information efficiently.
• Provide customer service and use sales techniques.

Skills

Collaboration

Communication

Problem-solving

Organization and Execution

Initiative

Adaptability

Knowledge retention

Education

BA/BS or Associate's Degree with two years' experience

Job description

A customer service firm is seeking an Entry Level Customer Service Representative for a 100% remote position. The role includes serving as the first contact for customer inquiries, managing customer information efficiently, and utilizing sales techniques to promote additional services. Ideal candidates should possess a BA/BS or an Associate's Degree along with two years of experience. This is a great opportunity for candidates looking to grow in a collaborative environment.