Customer Service Representative, Spanish Speaking

veracityinsurance-careers; United States; Remote; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health plans

Paid time off

Company holidays

401K match

Personal assistance

Job summary

Veracity is seeking a dedicated and detail-oriented Customer Service Representative, Spanish Speaking, to join our remote team. You will deliver accurate, timely support across multiple channels and document interactions thoroughly while coordinating with internal teams.

Responsibilities include handling inquiries, certificates, and email inboxes, with a focus on empathy and efficiency. The role offers training with compensation and potential licensing progression in a growing, equal-opportunity

Qualifications

• High school diploma or equivalent.
• 2+ years in customer service.
• Ability to obtain a Property and Casualty (P&C) license.
• Strong problem-solving and written/verbal communication.
• Proficiency with CRM software and systems.

Responsibilities

• Provide excellent customer service via phone, email, chat, or other channels.
• Document all customer accounts promptly and accurately.
• Use job tools and basic troubleshooting before escalation.
• Assist with simple certificate requests and manage inboxes.
• Self-manage tasks and work independently with minimal supervision.
• Adapt to shifting needs and demonstrate empathy in interactions.
• Provide frontline feedback to improve processes and AI responses.
• Perform other duties as requested.

Skills

Customer service

CRM software

Communication skills

AI tools

Education

High school diploma or equivalent

Tools

CRM tools

AI-enabled tools

Chatbot frameworks

Job description

At Veracity, we aim to be a different kind of insurance partner–one that is free from outside investors, venture capital, or the pressures of a corporate parent.

Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless executionleadsto rapid evolution.

We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.

We’regrowing fast and want you to be a part of it!

We’reseekinga dedicated and detail-oriented Customer Service Representative, Spanish Speaking to join our team. Reporting to the Communications Manager, this remote role is responsible for delivering accurate, timely, and high-quality support to customers across multiple communication channels. The Customer Service Representative ensures a positive customer experience through thorough documentation, effective coordination with internal teams, and the ability to adapt to evolving priorities.

Key Responsibilities

• Provide excellent customer service through phone, email, chat, or other contact methods, while communicating clearly and professionally
• Thoroughly and accurately document all customer accounts immediately after any action
• Effectively use job tools and job aids, applying basic troubleshooting steps to resolve customer inquiries before escalating
• Assist with simple certificate requests and manage email inboxes
• Self-manage tasks, taking initiative and working independently with minimal supervision to ensure optimal service
• Adapt quickly to shifting customer needs and channel demands, while demonstrating empathy in every customer interaction
• Provide frontline feedback on recurring customer pain points to improve processes and AI responses
• Required to perform other duties as requested, directed, or assigned

Requirements and Qualifications

• High school diploma or equivalent required
• 2+years’experience in customer service
• Ability to obtain and maintain a Property and Casualty (P&C) insurance license
• Ability to adapt to changing customer needs and multiple communication channels
• Strong problem-solving skills to troubleshoot issues before escalation Strong written and verbal communication skills
• Proficiency with common customer service software and systems, such as CRM tools
• Strong time management and multitasking abilities to handle multiple customer interactions and tasks efficiently
• Comfortable using AI-enabled support tools (e.g., chatbots, AI knowledge bases, or generative AI assistants) to help find information and draft customer responses, with a willingness to learn and follow company guidelines

Perks

• Health, dental, and vision plans
• Amazing work-life balance with 4 weeks of Paid Time Off
• 10Paid Company Holidays with 2 floating holidays
• 401K Programs with employer match
• Personalassistanceprograms for support in a healthy personal and work life

Why Veracity?

Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’renot just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:

• Engage in groundbreaking projects that are reshaping the insurance landscape
• Collaborate with a group of dedicated, like-minded professionals
• Experience a culture that prioritizes growth and development

CompensationRange: $18/hr during training; $21/hr upon successful completion of licensing and training

We are proud to be anequal-opportunityemployer. We are committed toprovidingequal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.

If you need accommodation, please let us know during the interview process.