Remote Customer Support Executive — AI & Success

pmmalliance; Oregon; Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Insurance (4x salary)

On-demand therapy and mental fitness

Gym membership subsidy

Birthday off and extensive leave

Job summary

The Alliance is seeking a detail-driven Customer Support Executive to join its vibrant Customer Success team. You will be the primary contact across support channels, resolving queries and optimizing member experiences while spearheading AI-driven improvements.

Role includes collaborating with multiple departments, contributing to knowledge bases, and using Intercom to manage tickets. UK remote or London hybrid work options are available, with generous benefits and a focus on professional growth.

Qualifications

• Excellent written communication skills and a calm, customer-first approach.
• Experience with Intercom, Zendesk or similar platforms, including AI agent integration.
• Forward thinking, detail-oriented and proactive in problem solving.
• Strong ability to communicate with customers and colleagues across teams.
• Team player who drives collaborative success and quick learning with new tools.

Responsibilities

• Be the first line of contact for members via email and ticketing system.
• Escalate where appropriate to keep tickets moving.
• Maintain organized workflow across tickets and priorities.
• Support maintenance and improvement of AI support agent.
• Collaborate with Customer Success, Education, Product and other teams.
• Contribute to FAQs and support documentation.
• Use Intercom to manage tickets and gather feedback.

Skills

Customer support

Intercom

Zendesk

AI agent experience

Knowledge base management

Tools

Intercom

Zendesk

Job description

The Alliance is seeking a detail-driven Customer Support Executive to join its vibrant Customer Success team. You will be the primary contact across support channels, resolving queries and optimizing member experiences while spearheading AI-driven improvements.

Role includes collaborating with multiple departments, contributing to knowledge bases, and using Intercom to manage tickets. UK remote or London hybrid work options are available, with generous benefits and a focus on professional growth.