Customer Support Assistant, Remote - Contract Remote (United States)

S27a; Northern (KY); Hybrid; USD 28,000 - 55,000; Part time

Job summary

S27a is seeking a Customer Support Assistant for a contract role focused on remote, AI-focused customer support. You will handle inquiries with empathy, document interactions in CRM, and contribute to creating knowledge bases and training data for AI systems.

Ideal candidates have strong communication and problem-solving skills, plus experience with CRM tools and product knowledge transfer. Remote work from the US-based setup is available.

Qualifications

• Minimum of 3 years’ experience delivering customer support in a professional setting.
• Proven expertise in managing complex customer cases with empathy and a solution-driven approach.
• Exceptional written and verbal communication skills, with attention to tone and clarity.
• Advanced proficiency in CRM software and digital support tools.
• Comprehensive understanding of product knowledge transfer and user education.
• Strong analytical and problem-solving abilities in fast-paced environments.
• Experience working in remote or distributed project settings is a plus.

Responsibilities

• Deliver clear, empathetic, and efficient support responses to customer inquiries via multiple communication channels.
• Utilize CRM software to document, manage, and track customer interactions and resolutions with accuracy.
• Analyze customer issues, identify root causes, and propose actionable solutions that enhance satisfaction.
• Contribute expert product knowledge to address queries and educate end-users effectively.
• Collaborate with project stakeholders to document and share feedback, common challenges, and customer sentiment trends.
• Generate and review support documentation, FAQs, and best practices to ensure high-quality knowledge transfer.
• Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.

Skills

Communication

Empathy

Problem Solving

Product Knowledge

Tools

CRM Software

Job description

Role Title: Customer Support Assistant

Role Type: Contract

Location: Remote (US Based)

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters. This opportunity is ideal for expert-level contributors who excel at written and verbal communication and are passionate about empathetic, solution-oriented customer support.

Required Skills

• Communication

• Empathy

• Problem Solving

• CRM Software

• Product Knowledge

Scope of Work

• Deliver clear, empathetic, and efficient support responses to customer inquiries via multiple communication channels.

• Utilize CRM software to document, manage, and track customer interactions and resolutions with accuracy.

• Analyze customer issues, identify root causes, and propose actionable solutions that enhance satisfaction.

• Contribute expert product knowledge to address queries and educate end-users effectively.

• Collaborate with project stakeholders to document and share feedback, common challenges, and customer sentiment trends.

• Generate and review support documentation, FAQs, and best practices to ensure high-quality knowledge transfer.

• Provide detailed, scenario-based input to help inform and train AI systems in real-world customer support contexts.

Preferred Qualifications

• Minimum of 3 years’ experience delivering customer support in a professional setting.

• Proven expertise in managing complex customer cases with empathy and a solution-driven approach.

• Exceptional written and verbal communication skills, with attention to tone and clarity.

• Advanced proficiency in CRM software and digital support tools.

• Comprehensive understanding of product knowledge transfer and user education.

• Strong analytical and problem-solving abilities in fast-paced environments.

• Experience working in remote or distributed project settings is a plus.