Remote Customer Assistance Advisor

Talentoma; North Carolina; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is hiring a Customer Assistance Advisor for a fully remote position based in the United States. You will help customers by delivering clear steps and next actions, collaborating with a support team lead and fellow advisors through desk-based systems.

The role requires a 40-hour work week with varied shifts and emphasis on precise notes in CRM and ticketing systems. No extensive experience is required, but strong communication and a willingness to learn are valued, with benefits

Qualifications

• High school diploma or equivalent.
• No experience required; related experience helping customers is a plus.
• Ability to learn product or service information and translate instructions into guidance.
• Familiarity with customer account navigation and service tickets.
• Willingness to learn CRM, support platform, and contact-center system.
• Clear spoken and written communication; explain next steps respectfully.
• Authorized to work in the United States.
• Fully remote, desk-based work from home with customer contact through online systems and telephone.
• Structured onboarding and training on named systems and procedures.
• 40-hour weekly commitment; flexible shift times as needed.

Responsibilities

• Receive customer questions via calls, emails, and service tickets and identify needs.
• Review service tickets in Zendesk to understand prior conversations and actions.
• Verify relevant account information using established procedures.
• Explain options using approved product/service information.
• Guide customers through routine account navigation and features.
• Handle calls using Genesys, clarifying questions and summarizing guidance.
• Record interactions and actions in Microsoft Dynamics 365 for continuity.
• Follow up on unresolved questions and provide status updates.
• Escalate questions outside approved guidance with context and steps taken.
• Close resolved tickets with accurate notes and follow-up.

Skills

Attention to detail

Clear communication

Willingness to learn

Problem-solving

Time management

Education

High school diploma or equivalent

Tools

Zendesk

Microsoft Dynamics 365

Genesys

Job description

Talentoma is hiring a Customer Assistance Advisor for a fully remote position based in the United States. You will help customers by delivering clear steps and next actions, collaborating with a support team lead and fellow advisors through desk-based systems.

The role requires a 40-hour work week with varied shifts and emphasis on precise notes in CRM and ticketing systems. No extensive experience is required, but strong communication and a willingness to learn are valued, with benefits