Remote Live Chat Assistant — Entry Level

Talentoma; New York (NY); Remote; USD 43,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Bonus opportunities

Stipends

Job summary

Talentoma is hiring an entry-level Customer Support Associate for a fully remote position based in New York. You will handle live chat and email inquiries, ensuring clear, consistent responses and accurate information while coordinating with the support team.

The role requires a high school diploma, offers 40-hour weekly commitment, and provides benefits such as health coverage, paid leave, a 401(k), and potential bonuses. Training on systems and escalation steps is provided.

Qualifications

• High school diploma or equivalent required.
• Entry-level role; related experience in chat or email support preferred.

Responsibilities

• Review incoming live chat conversations and identify the customer question.
• Open and update service tickets in Zendesk, assign categories for tracking.
• Check customer profiles in Microsoft Dynamics 365, confirm contact information and past interactions.
• Consult reference materials to provide accurate product/service information.

Education

High school diploma or equivalent

Tools

Zendesk

LiveChat

Microsoft Dynamics 365

Job description

Talentoma is hiring an entry-level Customer Support Associate for a fully remote position based in New York. You will handle live chat and email inquiries, ensuring clear, consistent responses and accurate information while coordinating with the support team.

The role requires a high school diploma, offers 40-hour weekly commitment, and provides benefits such as health coverage, paid leave, a 401(k), and potential bonuses. Training on systems and escalation steps is provided.