Remote Entry-Level Customer Success Assistant

Talentoma; Utah; Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is hiring a Customer Success Assistant for a fully remote role based in Utah. The position supports the customer success team by handling administrative tasks, organizing questions, updating accounts, and coordinating with the support team to ensure consistent information and timely follow-ups.

It requires a 40-hour weekly commitment and varies with working days and shift times. The role interacts with customers, customer success managers, and the support team to manage questions,

Qualifications

• High school diploma or equivalent.
• No experience required; related experience supporting customers or handling routine administrative tasks is preferred.
• Willingness to learn named CSM, CRM, support, and knowledge systems through guided practice and feedback.
• Ability to read customer messages carefully, ask clear questions, and write courteous replies that explain the next step.
• Ability to organize several open requests, distinguish completed work from pending tasks, and alert the appropriate teammate when assistance is needed.

Responsibilities

• Review incoming customer emails and service tickets in a Support platform such as Freshdesk, identifying the request and routing needs before arranging next steps.
• Check existing account information, previous conversations, and open tasks in a CRM such as Zoho CRM before updating contact details or request status.
• Acknowledge routine questions using approved product or service information, and identify questions that require a customer success manager rather than guessing at answers.
• Maintain customer milestones and assigned follow-up tasks in a customer success platform such as Gainsight, keeping each entry linked to its customer and owner.
• Prepare concise account summaries for customer success managers, highlighting unresolved questions, recent interactions, and upcoming customer discussions without making account decisions independently.
• Update existing customer journey maps and onboarding checklists with completed steps, helping the team see where customers need additional guidance or a response.
• Find current guidance in a knowledge base such as Confluence, and flag unclear or outdated instructions to the customer success team lead for review.
• Organize customer satisfaction responses and recurring comments for team review, preserving the customer's meaning and separating feedback from unresolved requests needing action.
• Follow up on outstanding requests at agreed intervals, coordinate replies with the support team, and elevate delays or dissatisfied customers to the customer success team lead.
• Confirm that the requested assistance was provided, record the outcome, and close completed tasks; quality is judged by accuracy, turnaround, complete notes, and follow-up.

Skills

Customer communication

Organizational skills

Attention to detail

Willingness to learn SaaS tools

Written communication

Education

High school diploma or equivalent

Tools

Freshdesk

Zoho CRM

Gainsight

Confluence

Job description

Talentoma is hiring a Customer Success Assistant for a fully remote role based in Utah. The position supports the customer success team by handling administrative tasks, organizing questions, updating accounts, and coordinating with the support team to ensure consistent information and timely follow-ups.

It requires a 40-hour weekly commitment and varies with working days and shift times. The role interacts with customers, customer success managers, and the support team to manage questions,