Fully Remote Customer Service Advisor (Entry-Level)

Talentoma; Texas; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is hiring a Customer Service Advisor to handle phone calls, emails, and live chat from a home-based role in Texas. You will guide customers with product and service information, help them understand options, and propose practical next steps to move questions toward resolution.

You will work within the customer support team under a team lead, collaborating with customers, colleagues, and internal service contacts to clarify answers and coordinate follow-up.

Qualifications

• High school diploma or equivalent.
• No experience required; related experience in answering questions or supporting an online queue preferred.
• Ability to learn product and service information and seek clarification rather than guess.

Responsibilities

• Review incoming customer questions in a support platform and prioritize requests.
• Answer calls and listen actively to guide customers.
• Respond to emails and chat to explain product features and options.
• Check account information in a CRM and confirm context.
• Consult reference materials to provide accurate answers and avoid sales pressure.

Skills

Active listening

Clear communication

Multichannel support

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce Service Cloud

Five9

Intercom

Zoho CRM

Job description

Talentoma is hiring a Customer Service Advisor to handle phone calls, emails, and live chat from a home-based role in Texas. You will guide customers with product and service information, help them understand options, and propose practical next steps to move questions toward resolution.

You will work within the customer support team under a team lead, collaborating with customers, colleagues, and internal service contacts to clarify answers and coordinate follow-up.