Remote Customer Service & Admin Assistant

Jobgether; United States; Remote; USD 14,000 - 17,000; Full time

Benefits offered by this job

Remote work from Brazil

Salary progression and growth

US franchise exposure

Professional development

Fixed schedule: 9:00–18:00 US time (PT

Full-time remote

Job summary

Jobgether is hiring for a remote Customer Support role focused on servicing US franchise locations. You will manage multi-channel communications, coordinate appointments, and maintain CRM records while ensuring high-quality service across locations.

The role requires strong written and verbal communication, attention to detail, and the ability to handle escalations and time-sensitive tasks. It offers full-time remote work with professional development opportunities.

Qualifications

• 3+ years in customer service or related role.

Responsibilities

• Manage inbound/outbound customer communications across phone, email, SMS, and live chat.
• Coordinate appointment management: scheduling, confirmations, reminders, and follow-ups.
• Maintain accurate CRM and help desk records.
• Monitor leads and pending requests to ensure nothing is missed.
• Provide administrative support for franchise operations.
• Handle escalations related to billing, complaints, and urgent operations.
• Communicate proactively with customers and internal teams.
• Follow SOPs and escalation guidelines.

Skills

Customer service

Multichannel support

Communication

Time management

CRM usage

Problem solving

Written communication

Ownership & accountability

Following procedures

Scheduling & admin

Tools

Zendesk

HubSpot

Salesforce

ServiceTitan

Job description

Jobgether is hiring for a remote Customer Support role focused on servicing US franchise locations. You will manage multi-channel communications, coordinate appointments, and maintain CRM records while ensuring high-quality service across locations.

The role requires strong written and verbal communication, attention to detail, and the ability to handle escalations and time-sensitive tasks. It offers full-time remote work with professional development opportunities.