Remote Customer Service Pro — Growth & Impact

Jobgether; Oregon; Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Fully remote work within the United S

Job summary

Jobgether is seeking a Customer Service Representative for a corporate, fully remote role in the United States. You will handle inbound calls, resolve inquiries, and document service requests while maintaining accurate customer records.

The position requires at least one year in a call center or customer service, strong communication, and the ability to work a rotating schedule from 6:00 AM to 6:00 PM Central Time, including 1–2 mandatory Saturday shifts per quarter.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in call center or customer service.
• Experience in a team-oriented environment.
• Excellent verbal and written communication skills.
• Active listening, problem-solving and conflict-resolution skills.
• Customer-focused mindset with empathy and professionalism.
• Detail-oriented with accuracy when processing requests.
• Basic computer proficiency navigating multiple systems.
• Willingness to work 6:00 AM–6:00 PM Central Time and 1–2 mandatory Saturdays per quarter.
• Knowledge of waste management industry preferred.

Responsibilities

• Respond promptly and accurately to customer service requests with empathy and professionalism.
• Handle inbound calls and outbound follow-ups as needed.
• Understand concerns and deliver effective solutions per procedures.
• Enter service requests and billing/route data into internal systems.
• Collaborate with cross-functional teams to resolve customer issues.
• Document interactions and maintain support records.
• Support billing processes and route scheduling operations.
• Maintain productivity, efficiency and service quality.
• Suggest improvements to enhance the customer experience.
• Perform additional responsibilities as assigned.

Skills

Communication skills

Active listening

Teamwork

Problem-solving

Time management

Bilingual (advantage)

Education

Associate or Bachelor's degree

Job description

Jobgether is seeking a Customer Service Representative for a corporate, fully remote role in the United States. You will handle inbound calls, resolve inquiries, and document service requests while maintaining accurate customer records.

The position requires at least one year in a call center or customer service, strong communication, and the ability to work a rotating schedule from 6:00 AM to 6:00 PM Central Time, including 1–2 mandatory Saturday shifts per quarter.