Remote Customer Scheduling & Program Support VA

20Four7Va.Test; United States; Remote; USD 1,820,000 - 2,548,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Constant support and guidance

Vibrant community

Job summary

20four7VA seeks a Senior/Advanced Level Business Support VA to manage customer calls, schedule audits, follow-up, and CRM updates for projects under New York’s EmPower+ program. The role emphasizes remote work, detailed scheduling, and professional communication with US-based customers.

The contractor will use Zoho CRM and a VoIP/Dialer system, handle SMS communications, and coordinate with technicians to maintain accurate records and timely follow-ups.

Qualifications

• Experience in customer service, scheduling, call center, or admin roles is required.
• Strong phone communication is essential.
• CRM experience is required.
• Appointment scheduling and follow-up experience is strongly preferred.

Responsibilities

• Make calls to schedule initial energy audits and explain the EmPower+ process.
• Schedule 2–3 visits per day based on technician availability.
• Confirm, reschedule, and remind customers of appointments.
• Log notes and update CRM records; keep tasks moving.

Skills

Customer service

Scheduling

CRM experience

Phone communication

Data entry

Tools

Zoho CRM

VoIP/Dialer

SMS tools

Calendar systems

Microsoft Office/Google Workspace

Job description

20four7VA seeks a Senior/Advanced Level Business Support VA to manage customer calls, schedule audits, follow-up, and CRM updates for projects under New York’s EmPower+ program. The role emphasizes remote work, detailed scheduling, and professional communication with US-based customers.

The contractor will use Zoho CRM and a VoIP/Dialer system, handle SMS communications, and coordinate with technicians to maintain accurate records and timely follow-ups.