Remote Scheduling & Program Support VA

20four7va; United States; Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Supportive community

Job summary

20four7VA seeks a remote Business Support VA to manage customer calls, schedule energy-audit visits, and update Zoho CRM for a New York State EmPower+ project. The contractor guides customers through scheduling and follow-up from audit to installation, using a structured workflow.

The ideal candidate has strong English, customer-service experience, and the ability to coordinate appointments across downstate New York, with weekly payments and comprehensive training provided.

Qualifications

• Experience in customer service, scheduling, or administrative support.
• Strong phone communication skills and clear English.
• CRM experience required (Zoho preferred).
• Appointment scheduling and follow-up experience desired.
• Data-entry and documentation proficiency.
• Experience with U.S.-based consumers preferred.
• Knowledge of energy-efficiency or government programs is a plus.

Responsibilities

• Handle customer calls and schedule initial energy audits.
• Explain EmPower+ process using provided info.
• Schedule 2–3 visits per day considering technician availability.
• Confirm, remind, and reschedule appointments as needed.
• Log notes and update CRM records.
• Maintain accurate records and follow-up tasks.

Skills

Customer service

Scheduling

Call center

Account support

Administrative duties

English proficiency

Geographical scheduling (NYC)

U.S.-based consumers experience

Tools

Zoho CRM

VoIP / Dialer

SMS / Messaging Tools

Calendar Systems

Microsoft Office

Google Workspace

Job description

20four7VA seeks a remote Business Support VA to manage customer calls, schedule energy-audit visits, and update Zoho CRM for a New York State EmPower+ project. The contractor guides customers through scheduling and follow-up from audit to installation, using a structured workflow.

The ideal candidate has strong English, customer-service experience, and the ability to coordinate appointments across downstate New York, with weekly payments and comprehensive training provided.