Remote Customer Retention Specialist - Life Insurance

400 Globe Life And Accident Insurance Company; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401k match

Pension plan

Paid holidays

Parental leave

Wellness subsidies

Counseling services

Education reimbursement

Discounted tickets

Job summary

Globe Life is seeking a Customer Retention Representative to conserve business and help policyholders who call to cancel understand options to keep coverage. You will be part of a dedicated team delivering thoughtful, accurate guidance and maintaining high service standards.

This remote role offers AM and PM shifts. You should communicate clearly, record policy information precisely, and stay current on life insurance products and procedures. Bilingual Spanish pay differential applies.

Qualifications

• High school diploma or equivalent.
• 30 wpm typing.
• Experience in a call center preferred.
• Excellent verbal and written communication.
• Insurance knowledge preferred.

Responsibilities

• Answer questions on coverage and policy details.
• Make outbound calls to retain policies.
• Explain retention options to customers.
• Record accurate policyholder information.
• Meet or exceed KPI targets.
• Work remotely and manage shifts independently.

Skills

Typing 30 wpm

Call center experience

Customer service

Bilingual Spanish

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

Globe Life is seeking a Customer Retention Representative to conserve business and help policyholders who call to cancel understand options to keep coverage. You will be part of a dedicated team delivering thoughtful, accurate guidance and maintaining high service standards.

This remote role offers AM and PM shifts. You should communicate clearly, record policy information precisely, and stay current on life insurance products and procedures. Bilingual Spanish pay differential applies.