Customer Retention Specialist — Life Insurance

Globe Life Insurance Company; Cheyenne (WY); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) and pension

Paid time off

Parental leave

Education reimbursement (FLMI/ICA)

Job summary

Globe Life is seeking a Customer Retention Representative to join our team in a fast-paced call center. You will handle inbound cancellation requests, perform lapse recovery outreach, and advise policyholders on suitable coverage adjustments.

You will document interactions in our systems, stay current on life insurance products, and maintain a compassionate, clear communication style. This full‑time role offers benefits including health insurance, retirement plans, and education support.

Qualifications

• High school diploma or equivalent.
• Typing speed of at least 30 wpm.
• Call center experience preferred.
• Insurance or sales experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound cancellation calls and explore retention options.
• Outbound lapse recovery outreach to customers with lapsed policies.
• Assess policyholder situations and recommend appropriate coverage adjustments.
• Communicate clearly and empathetically, explaining options in simple terms.
• Maintain accurate records of interactions and outcomes in company systems.
• Stay current on life insurance products and company procedures.
• Meet or exceed KPIs for contact center performance.

Skills

Typing 30 wpm

Call center experience

Insurance sales experience

Verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Globe Life is seeking a Customer Retention Representative to join our team in a fast-paced call center. You will handle inbound cancellation requests, perform lapse recovery outreach, and advise policyholders on suitable coverage adjustments.

You will document interactions in our systems, stay current on life insurance products, and maintain a compassionate, clear communication style. This full‑time role offers benefits including health insurance, retirement plans, and education support.