Remote Customer Reliability Engineer

Bask Health; United States; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Bask Health is seeking a Customer Reliability Engineer to enhance reliability across customer workflows and resolve issues impacting merchants using Bask Health. You will analyze incidents, reproduce problems, and coordinate with success teams to prevent recurrence.

You will work with engineering, product, and support to understand customer impact and improve troubleshooting procedures while ensuring secure, compliant handling of sensitive healthcare data.

Qualifikationen

• 3+ years in technical support engineering or related customer-facing role.
• Experience investigating complex technical issues in SaaS platforms.
• Strong understanding of web-based software behavior and failure patterns.

Aufgaben

• Investigate technical issues affecting customer-facing platform workflows.
• Analyze customer impact of reported platform issues.
• Troubleshoot merchant storefront, questionnaire, and checkout functionality.
• Coordinate with product and engineering on recurring reliability issues.

Kenntnisse

Technical support

SaaS troubleshooting

REST APIs

Browser dev tools

Incident investigation

Cross-functional collaboration

Customer impact analysis

Tools

Postman

Datadog

Sentry

New Relic

Jobbeschreibung

Bask Health is seeking a Customer Reliability Engineer to enhance reliability across customer workflows and resolve issues impacting merchants using Bask Health. You will analyze incidents, reproduce problems, and coordinate with success teams to prevent recurrence.

You will work with engineering, product, and support to understand customer impact and improve troubleshooting procedures while ensuring secure, compliant handling of sensitive healthcare data.