Remote Patient Care Operations Associate

Bask Health; New York (NY); Remote; USD 50,000 - 65,000; Full time

Job summary

Bask Health seeks a Patient Care Operations Associate to support non-clinical patient workflows within its telehealth platform. You will track, document, and resolve operational requests, coordinating with customer support, technical, clinical operations, and pharmacy contacts.

You will maintain records, ensure ownership, and escalate as needed while avoiding clinical decisions. This role emphasizes administrative accuracy and cross-team collaboration across a remote US-based team.

Qualifications

• Experience in administrative operations, patient services, or healthcare administration.
• Ability to track requests, ownership, and follow-up responsibilities.
• Strong written and verbal communication skills.

Responsibilities

• Monitor assigned non-clinical patient-related operational queues.
• Track administrative requests through completion or appropriate handoff.
• Maintain accurate records of workflow status, ownership, and outstanding actions.
• Identify incomplete, delayed, or blocked operational tasks.
• Follow established procedures for reviewing administrative exceptions.
• Coordinate with internal teams and authorized partners to resolve operational issues.
• Maintain organized documentation for assigned requests and follow-ups.
• Help ensure operational tasks have clear ownership.
• Support administrative coordination across approved patient-facing workflows.
• Track recurring workflow delays and operational bottlenecks.
• Escalate unresolved administrative issues to the appropriate teams.
• Coordinate with customer support on issues affecting patient-facing experiences.
• Work with merchant success teams when requests involve merchant-controlled workflows.
• Coordinate with technical support and engineering on software-related problems.
• Document operational issues clearly for investigation and follow-up.
• Track technical escalations and maintain accurate status records.
• Refer clinical matters to authorized healthcare professionals.
• Refer pharmacy-specific matters to authorized pharmacy contacts.
• Avoid providing medical advice or making clinical decisions.
• Follow approved privacy, security, and information-handling procedures.
• Use authorized systems to manage sensitive operational information.
• Follow applicable identity verification and access control procedures.
• Report suspected privacy or security concerns.
• Maintain operational trackers, spreadsheets, and task management systems.
• Contribute to internal procedures, checklists, and knowledge resources.
• Identify opportunities to improve administrative handoffs and workflow consistency.
• Support process improvement and operational documentation initiatives.
• Assist with preparing summaries of outstanding issues and recurring operational problems.
• Participate in training on platform updates and operational procedures.
• Manage multiple assigned tasks while maintaining accuracy.
• Communicate proactively when requests are delayed or blocked.
• Take ownership of assigned operational responsibilities and follow through consistently.

Skills

Administrative operations

Patient services

Healthcare administration

Customer support operations

Documentation

Attention to detail

Strong communication

Remote collaboration

Time management

Tools

Zendesk

Intercom

Freshdesk

ClickUp

Asana

Spreadsheets

Job description

Bask Health seeks a Patient Care Operations Associate to support non-clinical patient workflows within its telehealth platform. You will track, document, and resolve operational requests, coordinating with customer support, technical, clinical operations, and pharmacy contacts.

You will maintain records, ensure ownership, and escalate as needed while avoiding clinical decisions. This role emphasizes administrative accuracy and cross-team collaboration across a remote US-based team.