Remote AI-First Customer Success Engineer

Bask Health; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Remote-friendly

WFH budget

Job summary

Bask Health is hiring a Customer Success Engineer to resolve customer concerns, build internal tooling, and engineer solutions that maximize value from the Bask platform. The role centers on AI-first workflows, deep problem solving, and customer-centric communication.

You will work with a fully remote, globally distributed team, supporting patients and providers, and you'll participate in weekend on-call rotations as needed to maintain exceptional service levels.

Qualifications

• You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing and DNS.
• You are experienced with incident management and procedural communication.
• You possess exceptional communication skills and enjoy autonomous work in a remote, distributed team.

Responsibilities

• Work AI-first: draft communications and structure problems for customers, refining outputs for humans.
• Validate approaches with real patients, providers, and partners and iterate to prevent issues.
• Develop and improve internal tools with engineering; own specified product areas.
• Provide guidance to Customer Success Managers on Enterprise requests.

Skills

Web architecture

Next.js

React

Cloud tech

Serverless

DNS

SaaS knowledge

Incident management

Communication skills

Remote work

Tools

LLM workflows

Internal tooling

Job description

Bask Health is hiring a Customer Success Engineer to resolve customer concerns, build internal tooling, and engineer solutions that maximize value from the Bask platform. The role centers on AI-first workflows, deep problem solving, and customer-centric communication.

You will work with a fully remote, globally distributed team, supporting patients and providers, and you'll participate in weekend on-call rotations as needed to maintain exceptional service levels.