Remote Technical Account Engineer (SaaS & Telehealth)

Bask Health; United States; À distance; USD 120 000 - 180 000; Plein temps

Résumé du poste

Bask Health seeks a Technical Account Engineer to help merchants run reliable telehealth operations on Bask’s software platform. You will own technical accounts, troubleshoot integrations, and guide configuration across stores, patient workflows, and pharmacy processes.

Working with customer success and engineering, you’ll resolve complex platform challenges, document findings, and help customers optimize performance while following security and privacy requirements.

Qualifications

• 3+ years in technical account management or similar role.
• Experience supporting SaaS applications.
• Strong understanding of web-based integrations.
• Excellent written and verbal communication.
• Ability to translate technical concepts for nontechnical stakeholders.

Responsabilités

• Serve as primary technical contact for assigned accounts.
• Troubleshoot REST APIs, webhooks, and authentication issues.
• Guide platform configuration and integration health.
• Coordinate with engineering for product fixes.
• Document troubleshooting steps and account history.

Connaissances

Technical account management

SaaS troubleshooting

REST APIs

Webhooks

Customer relationships

Communication

Problem solving

Outils

Postman

Datadog

Sentry

New Relic

Browser dev tools

Description du poste

Bask Health seeks a Technical Account Engineer to help merchants run reliable telehealth operations on Bask’s software platform. You will own technical accounts, troubleshoot integrations, and guide configuration across stores, patient workflows, and pharmacy processes.

Working with customer success and engineering, you’ll resolve complex platform challenges, document findings, and help customers optimize performance while following security and privacy requirements.