Remote Customer Relations Specialist — Texas

Sales Match; Austin (TX); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote work from home in Texas

Structured onboarding and training

Regular check-ins with team lead

Skills development in customer-relat

Health coverage, paid leave, 401(k)

Job summary

Sales Match is hiring a Customer Relations Representative in a fully remote role based in Texas. You will handle inquiries via calls, emails, and tickets, ensuring clear explanations and next steps for customers.

The position requires a 40-hour weekly commitment with shift times that may vary, and you will collaborate with the support team and internal contacts to resolve questions. You will document interactions, use HubSpot, Zendesk, and RingCentral, and escalate issues as needed to ensure

Qualifications

• High school diploma or equivalent.
• No experience required; related customer relations or support experience preferred.
• Able to learn product and service information and locate approved answers.
• Clear spoken and written communication, including explaining next steps.
• Active listening and patience when responding to customers.

Responsibilities

• Receive questions via calls, emails, and tickets; identify customer needs.
• Review CRM history before explaining next steps or requesting clarification.
• Provide accurate product/service information from reference materials.
• Explain answers in plain language and confirm understanding.
• Log requests and actions in the support platform with clear notes.
• Handle conversations via a contact-center system with courteous greetings.
• Coordinate unresolved questions with the team and transfer as needed.
• Escalate delays or sensitive concerns to the team lead when necessary.
• Confirm resolution and close or update tickets per procedures.
• Maintain quality through timely responses and thorough follow-up.

Skills

Customer service

Active listening

Written communication

Time management

Education

High school diploma

Tools

HubSpot CRM

Zendesk

RingCentral

Job description

Sales Match is hiring a Customer Relations Representative in a fully remote role based in Texas. You will handle inquiries via calls, emails, and tickets, ensuring clear explanations and next steps for customers.

The position requires a 40-hour weekly commitment with shift times that may vary, and you will collaborate with the support team and internal contacts to resolve questions. You will document interactions, use HubSpot, Zendesk, and RingCentral, and escalate issues as needed to ensure