Remote Account Services Specialist

Sales Match; Houston (TX); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote Texas role

HubSpot training

Zendesk training

RingCentral training

Health coverage

Job summary

Sales Match is hiring for an Account Services Representative to handle client inquiries about account access, updates, and service requests. This fully remote role is based in Texas and supports a 40-hour workweek with variable shifts, collaborating with account managers and service specialists to move requests forward.

The candidate will work with Zendesk, HubSpot, and RingCentral, ensuring accurate updates, effective communication, and timely follow-ups.

Qualifications

• High school diploma or equivalent required.
• No experience required; related experience in client services preferred.
• Willingness to learn HubSpot and Zendesk through guided practice.
• Authorized to work in the United States.
• Access to a reliable computer, high-speed internet, and quiet workspace.

Responsibilities

• Receive client emails, calls, and service tickets through a support platform, identifying the question and desired outcome.
• Handle conversations through a contact-center phone system, introduce yourself clearly, confirm purpose of contact.
• Verify information using approved steps before discussing details or making changes.
• Review prior interactions in a CRM to understand open requests and commitments.
• Explain account navigation, service features, and steps to complete requests clearly.

Skills

Clear communication

Client service

CRM navigation

Questioning and verification

Attention to detail

Education

High school diploma or equivalent

Tools

HubSpot

Zendesk

RingCentral

Job description

Sales Match is hiring for an Account Services Representative to handle client inquiries about account access, updates, and service requests. This fully remote role is based in Texas and supports a 40-hour workweek with variable shifts, collaborating with account managers and service specialists to move requests forward.

The candidate will work with Zendesk, HubSpot, and RingCentral, ensuring accurate updates, effective communication, and timely follow-ups.