Remote Customer Relations Specialist — Texas

Talentoma; Austin (TX); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma is seeking a Customer Relations Representative to assist customers with clear, helpful answers from a remote home office in Texas. You will handle inquiries via calls, emails, and tickets, explain product details, and maintain positive relationships while coordinating with the support team.

The role emphasizes strong communication, active listening, and reliable follow-through, with onboarding on our systems and regular coaching from the team lead. 40-hour weekly commitment is required.

Qualifications

• High school diploma or equivalent.
• No experience required; related customer relations, customer support, or telephone service experience preferred.
• Ability to learn product and service information, locate approved answers, and recognize when a question requires additional review.
• Comfort learning the named CRM, support platform, and contact-center phone system while moving between customer conversations and written notes.
• Clear spoken and written communication, including the ability to explain next steps without unnecessary technical language.
• Active listening, patience, and sound judgment when responding to dissatisfied customers or clarifying incomplete requests.
• Ability to organize open questions, maintain accurate interaction notes, and follow through on commitments without overlooking unresolved items.

Responsibilities

• Receive customer questions through incoming calls, emails, and service tickets, identify the reason for contact, and acknowledge what the customer needs.
• Review previous conversations and relevant customer details in a CRM such as HubSpot before explaining available next steps or requesting clarification.
• Check current product or service information against approved reference materials so customers receive accurate answers rather than assumptions or unsupported promises.
• Communicate answers in plain language, adjust explanations to the customer's question, and confirm understanding before moving toward a resolution.
• Record the request, information checked, response provided, and next action in a support platform such as Zendesk, keeping notes clear and factual.
• Handle incoming conversations through a contact-center phone system such as RingCentral, using courteous greetings, clear explanations, and appropriate transfers when needed.
• Coordinate unresolved service questions with the support team or relevant internal service contact, sharing enough context to avoid customers repeating themselves.
• Follow up when an answer depends on another team, update customers on progress, and escalate delays or sensitive concerns to the customer service team lead.
• Confirm the customer's question has been addressed, summarize any remaining actions, and close or update the service ticket according to team procedures.
• Maintain quality through accurate answers, timely turnaround, complete notes, and dependable follow-up, using feedback from reviewed interactions to improve future responses.

Skills

Customer service

Active listening

Written communication

Problem solving

Education

High school diploma or equivalent

Tools

HubSpot

Zendesk

RingCentral

Job description

Talentoma is seeking a Customer Relations Representative to assist customers with clear, helpful answers from a remote home office in Texas. You will handle inquiries via calls, emails, and tickets, explain product details, and maintain positive relationships while coordinating with the support team.

The role emphasizes strong communication, active listening, and reliable follow-through, with onboarding on our systems and regular coaching from the team lead. 40-hour weekly commitment is required.