Customer Relations Representative

Sales Match; Austin (TX); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote work from home in Texas

Structured onboarding and training

Regular check-ins with team lead

Skills development in customer-relat

Health coverage, paid leave, 401(k)

Job summary

Sales Match is hiring a Customer Relations Representative in a fully remote role based in Texas. You will handle inquiries via calls, emails, and tickets, ensuring clear explanations and next steps for customers.

The position requires a 40-hour weekly commitment with shift times that may vary, and you will collaborate with the support team and internal contacts to resolve questions. You will document interactions, use HubSpot, Zendesk, and RingCentral, and escalate issues as needed to ensure

Qualifications

• High school diploma or equivalent.
• No experience required; related customer relations or support experience preferred.
• Able to learn product and service information and locate approved answers.
• Clear spoken and written communication, including explaining next steps.
• Active listening and patience when responding to customers.

Responsibilities

• Receive questions via calls, emails, and tickets; identify customer needs.
• Review CRM history before explaining next steps or requesting clarification.
• Provide accurate product/service information from reference materials.
• Explain answers in plain language and confirm understanding.
• Log requests and actions in the support platform with clear notes.
• Handle conversations via a contact-center system with courteous greetings.
• Coordinate unresolved questions with the team and transfer as needed.
• Escalate delays or sensitive concerns to the team lead when necessary.
• Confirm resolution and close or update tickets per procedures.
• Maintain quality through timely responses and thorough follow-up.

Skills

Customer service

Active listening

Written communication

Time management

Education

High school diploma

Tools

HubSpot CRM

Zendesk

RingCentral

Job description

Job Title: Customer Relations Representative

Monthly Pay: $3,533 - $4,962 USD per month

Summary:

When customers reach out, this role helps them leave with an answer they understand and a clear next step. As a Customer Relations Representative, you communicate product and service information, address everyday concerns, and help maintain positive customer relationships. You join the support team, work under a customer service team lead, and coordinate with customers and internal service contacts to resolve questions. This fully remote position lets you work from home in Texas, United States. Clear explanations and dependable follow-through help customers feel heard throughout each interaction. The role requires a 40-hour weekly commitment. Working days and shift times may vary.

Job Responsibilities:

• Receive customer questions through incoming calls, emails, and service tickets, identify the reason for contact, and acknowledge what the customer needs.
• Review previous conversations and relevant customer details in a CRM such as HubSpot before explaining available next steps or requesting clarification.
• Check current product or service information against approved reference materials so customers receive accurate answers rather than assumptions or unsupported promises.
• Communicate answers in plain language, adjust explanations to the customer's question, and confirm understanding before moving toward a resolution.
• Record the request, information checked, response provided, and next action in a support platform such as Zendesk, keeping notes clear and factual.
• Handle incoming conversations through a contact-center phone system such as RingCentral, using courteous greetings, clear explanations, and appropriate transfers when needed.
• Coordinate unresolved service questions with the support team or relevant internal service contact, sharing enough context to avoid customers repeating themselves.
• Follow up when an answer depends on another team, update customers on progress, and **escalate** delays or sensitive concerns to the customer service team lead.
• Confirm the customer's question has been addressed, summarize any remaining actions, and close or update the service ticket according to team procedures.
• Maintain quality through accurate answers, timely turnaround, complete notes, and dependable follow-up, using feedback from reviewed interactions to improve future responses.

Qualifications:

• High school diploma or equivalent.
• No experience required; related customer relations, customer support, or telephone service experience preferred.
• Ability to learn product and service information, locate approved answers, and recognize when a question requires additional review.
• Comfort learning the named CRM, support platform, and contact-center phone system while moving between customer conversations and written notes.
• Clear spoken and written communication, including the ability to explain next steps without unnecessary technical language.
• Active listening, patience, and sound judgment when responding to dissatisfied customers or clarifying incomplete requests.
• Ability to organize open questions, maintain accurate interaction notes, and follow through on commitments without overlooking unresolved items.
• A reliable computer, high-speed internet, and a quiet private workspace suitable for customer calls and focused desk-based work.
• Availability for the 40-hour weekly commitment and agreed working days and shift times.
• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from home within Texas, with customer interactions and team coordination handled online or by phone.
• Structured onboarding and training on the named systems, customer response procedures, and approved product and service resources.
• Regular check-ins with the customer service team lead for feedback, questions, and support with unfamiliar situations.
• Opportunities to build customer relations, active listening, written communication, and service ticket handling skills through daily work.
• Health coverage, paid leave, a 401(k), maternity leave, and stipends.