Remote Customer Support Specialist

Sales Match; Augusta (GA); Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully remote work from home in Georgia

Structured onboarding & training onCRM

Regular check-ins with team lead

Development of customer communication,

Health coverage, paid leave, 401(k), M

Maternity leave, stipends

Job summary

Sales Match is seeking a Customer Service Agent to handle inquiries by phone, email, and chat. You’ll assist customers with products and services, resolve routine issues, and log interactions for follow-up.

This is a fully remote role in Georgia with a 40-hour week. You’ll use CRM and ticketing tools, work with a support team, and escalate more complex cases as needed to ensure timely, accurate resolutions.

Reliability, clear communication, and a customer‑first approach are essential.

Qualifications

• High school diploma or equivalent.
• No experience required; related customer service experience preferred.
• Comfort learning CRM, support platform, and contact-center workflows.
• Clear spoken and written communication with ability to explain instructions simply.
• Ability to stay courteous, follow guidance, and seek help when needed.
• Reliable internet, quiet workspace, and 40-hour weekly availability.
• Authorization to work in the United States.

Responsibilities

• Answer customer questions by phone, email, and chat, guiding next steps.
• Check account details in CRM before discussing information.
• Create and update service tickets in a support platform, recording the issue and actions taken.
• Explain features and options in clear, direct language.
• Handle calls using approved procedures and confirm understanding before ending.
• Resolve routine access and service questions within your authority.
• Follow up on open tickets and request missing details.
• Escalate unresolved issues with a concise summary and troubleshooting steps.
• Close resolved tickets or assign ownership for remaining work.
• Meet quality expectations for accuracy, turnaround, and notes.

Skills

Customer service

Verbal communication

Written communication

CRM software

Ticketing systems

Multi-channel support

Time management

Education

High school diploma or equivalent

Tools

Microsoft Dynamics 365

Salesforce Service Cloud

Genesys

Job description

Sales Match is seeking a Customer Service Agent to handle inquiries by phone, email, and chat. You’ll assist customers with products and services, resolve routine issues, and log interactions for follow-up.

This is a fully remote role in Georgia with a 40-hour week. You’ll use CRM and ticketing tools, work with a support team, and escalate more complex cases as needed to ensure timely, accurate resolutions.

Reliability, clear communication, and a customer‑first approach are essential.