Remote Customer Service Coordinator

Talentoma; Texas; Remote; USD 39,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Stipends

Job summary

Talentoma in the United States is seeking a Customer Service Coordinator to connect customers with clear answers. This remote, desk-based role handles phone, email, and live chat, coordinating with the support team and internal product contacts from your home in Texas.

You will manage incoming questions, maintain CRM notes, and ensure timely follow-up on tickets. Requires 1–2 years of service experience, familiarity with Salesforce and Freshdesk, and the ability to work a 40-hour week with

Qualifications

• High school diploma or equivalent.
• 1–2 years in customer service or related coordination.
• Familiar with Salesforce CRM and Freshdesk support platform.
• Able to handle phone, email, and live chat with professional tone.
• Must have reliable internet, quiet workspace, and 40-hour weekly availability.
• Authorized to work in the United States.

Responsibilities

• Review calls, emails, and chats to identify the main question and triage tickets.
• Check customer details in CRM before coordinating next steps.
• Create and update tickets in Freshdesk with context and next steps.
• Coordinate calls using Five9 and relay context during transfers.
• Provide product/service information and explain next steps clearly.
• Route requests to the right colleague with sufficient information.
• Monitor tickets, follow up, and keep customers informed of delays.
• Escalate unresolved questions to the team lead with summary.
• Close tickets only after follow-through is complete.
• Maintain quality with accurate notes and regular follow-ups.

Skills

Customer service

Salesforce CRM

Clear communication

Ticket coordination

Remote work readiness

Education

High school diploma

Tools

Freshdesk

Five9

Salesforce

Job description

Talentoma in the United States is seeking a Customer Service Coordinator to connect customers with clear answers. This remote, desk-based role handles phone, email, and live chat, coordinating with the support team and internal product contacts from your home in Texas.

You will manage incoming questions, maintain CRM notes, and ensure timely follow-up on tickets. Requires 1–2 years of service experience, familiarity with Salesforce and Freshdesk, and the ability to work a 40-hour week with