Remote Customer Relations Specialist

Secur-Serv; Town of Texas (WI); On-site; USD 37,440 - 49,200; Full time

Benefits offered by this job

Training opportunities

EAP and wellness resources

Job summary

Secur-Serv is seeking a Customer Relationship Representative for LSAC programs. The role provides first-level phone, email, and chat support to registrants, handling inquiries with accuracy and courtesy.

We offer a flexible schedule with shifts from 9:00am to 9:00pm and up to 29 hours per week, plus paid training. Must be available for 40 hours during the first two weeks and to work at least eight weekends a year to meet client needs.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years of customer service experience.
• Strong verbal skills and clear speaking voice.
• Ability to write clearly with good grammar and tone.
• Proficiency in Microsoft Office, Windows, and Excel.
• Focus on customer service and first-contact resolution.
• Professional under pressure in a production environment.
• Adaptable and cooperative team player.
• Strong interpersonal skills for collaboration.

Responsibilities

• Respond to candidate inquiries by phone, email and chat with professionalism.
• Provide first-level support for LSAC programs and services.
• Research and resolve candidate concerns; document feedback accurately.
• Prepare timely written responses via letters and email.
• Enter data and assist with related tasks as needed.
• Meet CSR performance and quality metrics across channels.
• Participate in training and onboarding of new hires.
• Support other LSAC departments and adapt to new procedures.
• Availability for flexible shifts, including evenings and weekends.

Skills

Customer service

Written communication

Active listening

Team player

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Windows OS

Adobe Acrobat

Excel

Job description

Secur-Serv is seeking a Customer Relationship Representative for LSAC programs. The role provides first-level phone, email, and chat support to registrants, handling inquiries with accuracy and courtesy.

We offer a flexible schedule with shifts from 9:00am to 9:00pm and up to 29 hours per week, plus paid training. Must be available for 40 hours during the first two weeks and to work at least eight weekends a year to meet client needs.