Remote Customer Relations Specialist

Cellular Sales Verizon Authorized Retailer; Oregon; Ibrido; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, Vision, and Dental Insurance

401k matching

Health and Wellness Program

Discount on Verizon services

Employee Assistance Program

Work from home with company-provided设备

Schedule

Descrizione del lavoro

Cellular Sales is seeking a Customer Relations Specialist to support customers by handling inquiries, researching issues, and processing requests on their behalf. You will back up retail sales teams and leadership with strong critical thinking and discretion.

The role emphasizes quick adaptation to changing priorities, multi-system research, and adherence to department guidelines. This is a full-time, 100% remote position with a bonus opportunity.

Competenze

• Requires High School diploma or equivalent.
• Proficiency in various computer applications and software.

Mansioni

• Accepts, resolves, and escalates internal and external customer concerns.
• Documents customer concerns and interactions according to department standards.
• Manages follow up contacts with multiple parties to resolve concerns efficiently.
• Uses internal systems to access and research customer accounts/history.
• Evaluates customer concerns and determines resolutions using guidelines.
• Refers unresolved grievances to Verizon Wireless for investigation.
• Shadowing and assisting teammates to support Customer Relations.
• Maintains department follow up guidelines with self-motivation.

Conoscenze

Active Listening

Service Orientation

Coordination

Time Management

Social Perceptiveness

Monitoring

Active Learning

Resolving Conflicts

Dealing with Multiple PersonalityTypes

Formazione

High School diploma or equivalent

Strumenti

Salesforce

RingCentral

Microsoft Office

Descrizione del lavoro

Cellular Sales is seeking a Customer Relations Specialist to support customers by handling inquiries, researching issues, and processing requests on their behalf. You will back up retail sales teams and leadership with strong critical thinking and discretion.

The role emphasizes quick adaptation to changing priorities, multi-system research, and adherence to department guidelines. This is a full-time, 100% remote position with a bonus opportunity.