Remote Customer Relations Specialist

Catalystcareernetwork; Kansas City (MO); Remote; USD 22,000 - 32,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Customer-Focused Role

Job summary

Catalystcareernetwork is seeking a Customer Relations Associate to build positive customer relationships and provide responsive assistance. The role emphasizes clear communication, researching solutions, and follow-up to ensure customer satisfaction in a remote work setup.

The ideal candidate will excel in understanding customer needs, maintaining records, and delivering consistent service while collaborating with a distributed team.

Qualifications

• Excellent interpersonal skills.
• Strong written and verbal communication.
• Customer-focused attitude.
• Strong listening skills.
• Organized and detail-oriented.
• Comfortable using online platforms.
• Basic computer proficiency.
• Reliable and professional.
• Ability to work independently.
• Customer-facing experience is helpful but not required.

Responsibilities

• Build and maintain positive customer relationships.
• Respond to customer questions and inquiries.
• Identify customer needs.
• Research appropriate options and solutions.
• Provide clear and professional information.
• Assist with reservation-related requests.
• Coordinate with providers when needed.
• Follow up with customers.
• Maintain accurate communication records.
• Help address routine customer concerns.
• Deliver consistent and professional service.

Skills

Interpersonal skills

Written and verbal communication

Customer-focused

Listening skills

Organized and detail-oriented

Online platforms

Computer basics

Reliable and professional

Independent work

Customer-facing experience

Tools

Online platforms

Basic computer tools

Job description

Catalystcareernetwork is seeking a Customer Relations Associate to build positive customer relationships and provide responsive assistance. The role emphasizes clear communication, researching solutions, and follow-up to ensure customer satisfaction in a remote work setup.

The ideal candidate will excel in understanding customer needs, maintaining records, and delivering consistent service while collaborating with a distributed team.