Remote Customer Relations Advocate

Placements24; Riverton (UT); Remote; USD 42,000 - 54,000; Full time

Job summary

Placements24 is seeking a Remote Customer Relations Associate to join a fully remote, customer-focused team. You will build strong relationships, resolve issues, and advocate for customers while working autonomously in a flexible remote environment.

The role emphasizes outstanding communication, problem-solving, and a customer-centric approach, with scope to contribute to customer experience and loyalty across the client base.

Qualifications

• Proven experience in customer relations or a similar client-facing role.
• Excellent verbal and written communication, with the ability to connect with diverse customer bases.
• Proficiency with CRM software and other customer service tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote work environment.

Responsibilities

• Manage inbound customer inquiries via phone, email, and chat, providing prompt and accurate assistance.
• Build rapport with customers, actively listening to their concerns and providing effective solutions.
• Resolve customer complaints and issues with professionalism and empathy, aiming for first-contact resolution.
• Document all customer interactions, feedback, and resolutions in the CRM system.
• Educate customers on product features, benefits, and best practices.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Collaborate with internal teams to ensure a seamless customer journey.
• Maintain up-to-date knowledge of company products, services, and policies.
• Contribute to team efforts and assist colleagues as needed within a remote setting.
• Uphold the company's values and commitment to exceptional customer relations.

Skills

Customer relations

Verbal communication

Written communication

Active listening

Problem solving

Time management

Independent work

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

CRM software

Collaboration tools

Remote communication tools

Job description

Placements24 is seeking a Remote Customer Relations Associate to join a fully remote, customer-focused team. You will build strong relationships, resolve issues, and advocate for customers while working autonomously in a flexible remote environment.

The role emphasizes outstanding communication, problem-solving, and a customer-centric approach, with scope to contribute to customer experience and loyalty across the client base.