Remote Customer Relations Specialist

Cellular Sales, Inc.; United States; À distance; USD 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Work from home with company-provided设备

Résumé du poste

Cellular Sales is seeking a Customer Relations Specialist to provide frontline support by handling inquiries, explaining policies, and escalating issues as needed. You will coordinate with sales, leadership, and Customer Relations teams to resolve concerns efficiently.

The role emphasizes strong communication, problem solving, and time management, with a focus on delivering excellent customer service in a 100% remote environment.

Qualifications

• High School diploma or equivalent required.
• Strong proficiency in various computer applications and software.
• Preferred experience in customer service.

Responsabilités

• Accepts, resolves, and escalates internal and external customer concerns.
• Documents customer concerns and interactions according to department standards.
• Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
• Utilizes multiple internal systems to access and research customer accounts and history.
• Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
• Refers unresolved customer grievances to Verizon Wireless for further investigation.
• Provides support to Customer Relations teammates by shadowing and assisting with questions.
• Possesses self-motivation to manage time and tasks in order to maintain our department follow up guidelines.

Connaissances

Active Listening

Service Orientation

Time Management

Problem Solving

Oral Communication

Written Communication

Teamwork

Coordination

Formation

High School diploma or equivalent

Outils

Salesforce

RingCentral

Microsoft Office

Description du poste

Cellular Sales is seeking a Customer Relations Specialist to provide frontline support by handling inquiries, explaining policies, and escalating issues as needed. You will coordinate with sales, leadership, and Customer Relations teams to resolve concerns efficiently.

The role emphasizes strong communication, problem solving, and time management, with a focus on delivering excellent customer service in a 100% remote environment.