Remote Customer Programs Analyst | Delivery & Reporting

Celestica Inc.; New Hampshire; Hybrid; USD 61,000 - 81,000; Full time

Job summary

Celestica Inc. is seeking a Customer Program Management Analyst 1 to act as the interface between customers and the project team, monitor order status, and resolve issues to help ensure on-time delivery. The role emphasizes data entry, reporting, and strong communication across internal and external stakeholders in a remote-capable setup.

The position requires 2–4 years of experience, a bachelor’s degree, and familiarity with manufacturing processes and contracts. Some travel may be required.

Qualifications

• Bachelor's degree in related field or equivalent combination of education and experience.
• Two to four years relevant experience.
• Strong data handling and reporting skills.
• Ability to manage multiple, detailed projects under tight deadlines.

Responsibilities

• Participates as a member of a customer focus team and interfaces between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues affecting on-time delivery.
• Communicates customer requirements and issues in production meetings.
• Researches issues and coordinates resolution with department managers or customers.
• Develops and maintains performance reports for dissemination to internal staff.
• Tracks and resolves issues for monthly management reports.
• Analyzes issues to determine trends.

Skills

Customer focus

Order tracking

Issue resolution

Data entry

Database management

Excel

PowerPoint

Communication

Education

Bachelor's degree

Tools

Access

Excel

Word

PowerPoint

Job description

Celestica Inc. is seeking a Customer Program Management Analyst 1 to act as the interface between customers and the project team, monitor order status, and resolve issues to help ensure on-time delivery. The role emphasizes data entry, reporting, and strong communication across internal and external stakeholders in a remote-capable setup.

The position requires 2–4 years of experience, a bachelor’s degree, and familiarity with manufacturing processes and contracts. Some travel may be required.