Remote Customer Portfolio Manager (Energy Services)

GE Vernova, Inc.; Pennsylvania; Hybrid; USD 120.000 - 199.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Health benefits

Discretionary annual bonus

Zusammenfassung

GE Vernova, Inc. seeks an experienced Field Services leader to manage customer relationships, drive service delivery, and oversee outages and repairs on customer sites in the United States.

You will coordinate cross-functional teams, own the customer communication plan, and ensure alignment with contract terms and commercial considerations. The role requires strong leadership, 5+ years in power plant field services or contract management, willingness to travel, and the ability to grow revenue

Qualifikationen

• Bachelor's Degree required or High School Diploma / GED with a minimum of 5 years of power generation industry experience.
• Minimum of 5 years of knowledge and experience within the power plant field services or contract management.

Aufgaben

• Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
• Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
• Be responsible for customer portfolio P&L and growth
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for developing outage scope/communicating scope to FieldCore
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Lead direction for all emergent/forced outage resolution
• Organize pre-outage, post-outage and outage milestone meetings
• Be responsible for all customer invoicing/credit memo processing
• Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
• Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Manage Digital and Total plant solutions agreements and coordinate with functional groups

Kenntnisse

Power plant field services

Contract management

Leadership

Customer relations

Ausbildung

Bachelor's Degree

High School Diploma or GED + 5 years experience

Associate degree + 4 years experience

Jobbeschreibung

GE Vernova, Inc. seeks an experienced Field Services leader to manage customer relationships, drive service delivery, and oversee outages and repairs on customer sites in the United States.

You will coordinate cross-functional teams, own the customer communication plan, and ensure alignment with contract terms and commercial considerations. The role requires strong leadership, 5+ years in power plant field services or contract management, willingness to travel, and the ability to grow revenue