Remote: Customer Portfolio & Services Lead - Gas Power

A01098 GE Vernova International LLC; United States; Remote; USD 120,000 - 199,000; Full time

Benefits offered by this job

Medical, dental, vision, and Rx

Competitive retirement plan

Paid holidays and parental leave

Job summary

GE Vernova is seeking a Customer Satisfaction Leader (CSL) for Gas Power in the United States to own the customer relationship and drive profitability and satisfaction across assigned contracts. You will manage service agreements, fixed price and time-and-material programs, coordinating with customer service, parts, field service, and other teams.

You will lead customer communication planning, oversee outages and quotes, and drive growth through portfolio management.

Qualifications

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 5 years of experience in power generation industry OR Associates degree with 4 years of experience in a power generation industry)
• Minimum of 5 years of knowledge and experience within the power plant field services or contract management
• Willingness and ability to travel 30% of the time

Responsibilities

• Serve as liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
• Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
• Be responsible for customer portfolio P&L and growth
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Be responsible for developing outage scope/communicating scope to FieldCore
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Be responsible for managing the Outage 360 process and processing of Change Orders
• Lead direction for all emergent/forced outage resolution
• Organize pre-outage, post-outage and outage milestone meetings
• Be responsible for all customer invoicing/credit memo processing
• Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize
• Be responsible for selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Manage Digital and Total plant solutions agreements and coordinate with functional groups

Skills

Customer relationship management

Contract management

Power plant field services

Willingness to travel

Education

Bachelor's Degree

High School Diploma / GED with 5 years experience

Job description

GE Vernova is seeking a Customer Satisfaction Leader (CSL) for Gas Power in the United States to own the customer relationship and drive profitability and satisfaction across assigned contracts. You will manage service agreements, fixed price and time-and-material programs, coordinating with customer service, parts, field service, and other teams.

You will lead customer communication planning, oversee outages and quotes, and drive growth through portfolio management.