Customer Experience Pro: Hybrid Support & Growth

Pencor Services, Inc.; Lehighton (Carbon County); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition reimbursement

Employee referral program

Job summary

Blue Ridge Communications is seeking a Customer Experience Specialist in Lehighton, PA to assist customers by phone and in person. You will handle billing, repairs, and sales inquiries, promoting self-service options and ensuring high-quality interactions.

The role requires strong communication, a customer-first mindset, and flexibility for in-office days with remote work options. Training and coaching are provided, with benefits like health insurance and PTO.

Qualifications

• HS Diploma or GED.
• Residency in Pennsylvania.
• Valid PA Driver's License and clean driving record.
• Customer Service and/or Sales experience is a plus.
• Bilingual Spanish a plus.
• Proficiency with Microsoft Office and Outlook.
• Excellent communication and punctual attendance; overtime when needed.

Responsibilities

• Provide billing, repair, retention and sales support over phone and in person.
• Troubleshoot and resolve technical problems and account inquiries.
• Educate customers on features/benefits and promote self-service options.
• Explain account information with focus on first-call resolution.
• Resolve complaints with empathy and professionalism.
• Act as product consultant, recommend solutions based on needs.
• Maintain attendance and willingness to work overtime.
• Contribute to team culture and training.

Skills

Customer service

Sales experience

Bilingual Spanish

Communication skills

Education

HS Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Blue Ridge Communications is seeking a Customer Experience Specialist in Lehighton, PA to assist customers by phone and in person. You will handle billing, repairs, and sales inquiries, promoting self-service options and ensuring high-quality interactions.

The role requires strong communication, a customer-first mindset, and flexibility for in-office days with remote work options. Training and coaching are provided, with benefits like health insurance and PTO.