Remote Customer Care Specialist — Delight & Solve

Xact; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

PTO

Flexible scheduling

Dental insurance

Vision insurance

Supplemental coverage

24/7 support

Job summary

XACT is seeking a Customer Service Specialist to provide empathetic support via phone, email, and live chat from a dedicated home office. You’ll help customers select products, resolve issues, and ensure smooth order processing.

We value clear communication, problem-solving, and a proactive attitude. This is a full-time, work-from-home role with flexible scheduling and comprehensive benefits.

Requires high school diploma, strong typing (40 WPM), reliable broadband, and a customer-first mindset.

Qualifications

• High school diploma or equivalent.
• Prior customer service experience encouraged; training provided.
• Strong communication and problem-solving skills.
• Ability to type at least 40 WPM.
• Comfort with technology and troubleshooting.

Responsibilities

• Assist customers via phone, email, and live chat with product selection and order questions.
• Listen actively to understand needs and propose effective solutions.
• Maintain accurate records of customer interactions.
• Collaborate with other departments to ensure timely order processing and delivery.
• Identify opportunities to improve the customer experience through upselling or cross-selling.
• Stay informed about company updates to provide accurate guidance.
• Support company growth by contributing to projects.

Skills

Empathy

Active listening

Multi-channel support

Problem solving

Communication

Time management

Education

High school diploma

Job description

XACT is seeking a Customer Service Specialist to provide empathetic support via phone, email, and live chat from a dedicated home office. You’ll help customers select products, resolve issues, and ensure smooth order processing.

We value clear communication, problem-solving, and a proactive attitude. This is a full-time, work-from-home role with flexible scheduling and comprehensive benefits.

Requires high school diploma, strong typing (40 WPM), reliable broadband, and a customer-first mindset.