Remote Customer Operations Specialist – Waste & Scheduling

Waste Harmonics Keter; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Annual Bonus

401(k) Retirement Savings with Company

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Accounts/Health SAV

Paid Time Off (PTO)

Birthday Off

Friday Off in the Summer

7 Paid Holidays

Job summary

Waste Harmonics Keter is seeking a Customer Operations Specialist – REIT to manage daily waste and recycling operations for about 25–30 properties. The role emphasizes coordinating hauls, verifying weights, and ensuring service accuracy with strong attention to detail.

The ideal candidate will have 2+ years in related operations, solid customer service, and proficiency with MS Office. This is a fully remote role for Arizona residents, with limited nights and weekends as needed.

Qualifications

• 2+ years in customer operations or related field.
• Strong customer service and professional communication.
• Ability to read invoices and identify discrepancies.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Manage daily waste and recycling operations for 25–30 properties.
• Schedule and coordinate waste and recycling hauls based on service needs.
• Confirm completed hauls, weights, and service details for accuracy.
• Review invoices for discrepancies and coordinate resolution.
• Use eTrac to manage service activity, work orders, property information, and updates.
• Monitor container history, PSI readings, service cycles, tenant changes, and data for decisions.
• Track customer and service escalations through resolution.
• Coordinate equipment repairs and temporary roll-off container placement and removal.
• Communicate with customers and vendors to resolve issues and provide timely updates.
• Maintain accurate records and ensure follow-through on tasks.
• Partner with internal teams and elevate issues when needed.

Skills

Customer service

Communication

Analytical thinking

Time management

Problem solving

Organizational skills

Invoicing review

Education

College degree preferred

Tools

Microsoft Office

Job description

Waste Harmonics Keter is seeking a Customer Operations Specialist – REIT to manage daily waste and recycling operations for about 25–30 properties. The role emphasizes coordinating hauls, verifying weights, and ensuring service accuracy with strong attention to detail.

The ideal candidate will have 2+ years in related operations, solid customer service, and proficiency with MS Office. This is a fully remote role for Arizona residents, with limited nights and weekends as needed.