Customer Service - Recycled Materials Support

Waste-Harmonics-Keter; Town of Victor (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Compensation

Annual Bonus Plan

401(k) with Company Match

Medical & Dental Insurance

Vision Insurance

PTO and Holidays

Job summary

Waste Harmonics Keter in Victor, NY seeks a Customer Service - Recycled Materials Support to be the primary liaison for recycling and pallet services. You will ensure an exceptional customer experience through responsive communication, accurate records, and proactive issue resolution.

You will coordinate with vendors, track service activities, and support internal teams by documenting trends and opportunities for improvement. Onsite schedule is 8:00am–5:00pm, Monday–Friday in Victor, NY.

Qualifications

• Strong customer service and communication skills.
• Ability to manage high daily call and email volumes.
• Experience coordinating with external vendors to meet deadlines and SLAs.
• Familiarity with Excel data tracking and reporting.
• Experience with CRM or case management systems.

Responsibilities

• Act as front-line liaison between national accounts and service vendors.
• Build trusted relationships through proactive communication and timely service recovery.
• Manage inbound communications (calls, emails, vendor inquiries) efficiently.
• Schedule and track recycling and pallet services to meet timelines.
• Ensure accuracy of Bills of Lading, Purchase Orders, and confirmations.
• Monitor vendor performance to ensure SLA adherence and resolve gaps.
• Document customer trends and identify process improvements.
• Maintain accurate billing documentation and resolve discrepancies.
• Support rebates and commodity tracking records; collaborate across teams.

Skills

Customer service

Communication

Problem solving

Excel

CRM systems

Vendor coordination

Dispatch/logistics

Vendor portals

Tools

Excel

CRM systems

Vendor portals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service - Recycled Materials Support

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who we’re looking for:

The Recycled Materials Support Specialist serves as the primary point of contact for customers managing recycling and pallet services. This role ensures an exceptional customer experience through responsive communication, accurate documentation, and proactive issue resolution. The Specialist coordinates with vendors to meet service level expectations and supports internal teams by maintaining accurate and timely records of service activities. This job is located in Victor, NY

What You’ll Be Doing:

Customer Support & Communication

• Act as the front-line liaison between national customer accounts and service vendors.
• Build and maintain trusted relationships through proactive communication, responsiveness, and timely service recovery.
• Manage inbound communications (calls, emails, and vendor inquiries) with efficiency and professionalism.

Operations & Service Coordination

• Schedule, track, and confirm recycling and pallet services to meet customer timelines.
• Ensure the accuracy of all service documentation including Bills of Lading (BOLs), Purchase Orders (POs), and service confirmations.
• Monitor vendor performance to ensure SLA adherence; resolve service gaps and elevate issues as needed.
• Support internal teams by documenting customer trends and identifying opportunities for process improvement.
• Maintain accurate billing documentation to prevent costly errors or disputes.
• Identify and resolve discrepancies in billing or service confirmation with vendors and customers.
• Support the capture and processing of recycling rebates and commodity tracking records.
• Work collaboratively across internal teams to resolve service issues quickly.
• Share best practices and contribute to a culture of teamwork, adaptability, and continuous improvement.
• Communicate customer feedback and operational challenges to management to enhance service quality.

What You’ll Bring to the Table:

• 1-2 years of experience in customer service, account support, or dispatch/logistics coordination roles with high daily call/email volume.
• Experience coordinating with external vendors or service providers to meet deadlines and ensure SLA compliance.
• Background in recycling, pallet management, logistics, or related operations preferred.
• Experience supporting rebate programs or commodity tracking is a plus.
• Strong customer service, problem-solving, and communication skills.
• Experience with Microsoft Excel (data tracking, reporting, pivot tables).
• Experience with CRM or case management systems and vendor portals.

What’s Good to Know:

• Onsite position in our location in Victor, NY
• Schedule 8:00am - 5:00pm ( Monday to Friday)

What We Bring to the Table:

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company paid)
• Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
• 7 Paid Holidays
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.