Customer Operations Specialist- REIT

Waste Harmonics Keter; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Annual Bonus

401(k) Retirement Savings with Company

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Accounts/Health SAV

Paid Time Off (PTO)

Birthday Off

Friday Off in the Summer

7 Paid Holidays

Job summary

Waste Harmonics Keter is seeking a Customer Operations Specialist – REIT to manage daily waste and recycling operations for about 25–30 properties. The role emphasizes coordinating hauls, verifying weights, and ensuring service accuracy with strong attention to detail.

The ideal candidate will have 2+ years in related operations, solid customer service, and proficiency with MS Office. This is a fully remote role for Arizona residents, with limited nights and weekends as needed.

Qualifications

• 2+ years in customer operations or related field.
• Strong customer service and professional communication.
• Ability to read invoices and identify discrepancies.
• Proficiency with Microsoft Outlook, Word, and Excel.

Responsibilities

• Manage daily waste and recycling operations for 25–30 properties.
• Schedule and coordinate waste and recycling hauls based on service needs.
• Confirm completed hauls, weights, and service details for accuracy.
• Review invoices for discrepancies and coordinate resolution.
• Use eTrac to manage service activity, work orders, property information, and updates.
• Monitor container history, PSI readings, service cycles, tenant changes, and data for decisions.
• Track customer and service escalations through resolution.
• Coordinate equipment repairs and temporary roll-off container placement and removal.
• Communicate with customers and vendors to resolve issues and provide timely updates.
• Maintain accurate records and ensure follow-through on tasks.
• Partner with internal teams and elevate issues when needed.

Skills

Customer service

Communication

Analytical thinking

Time management

Problem solving

Organizational skills

Invoicing review

Education

College degree preferred

Tools

Microsoft Office

Job description

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations. Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We’re Looking For

The Customer Operations Specialist – REIT manages the day-to-day waste and recycling operations for approximately 25–30 assigned properties. This role is primarily responsible for scheduling hauls, confirming service completion and weights, reviewing invoices for discrepancies, tracking escalations, and providing responsive customer service. The ideal candidate is detail-oriented, analytical, and accountable. We’re looking for someone who can independently manage their assigned workload, use critical thinking and operational data to resolve issues, and recognize when to ask for support or elevate a concern. This is a remote position, and candidates must reside in Arizona.

What You’ll Be Doing

• Manage daily waste and recycling operations for approximately 25–30 consistently assigned properties
• Schedule and coordinate waste and recycling hauls based on service needs and operational data
• Confirm completed hauls, weights, and service details for accuracy
• Review invoices, identify discrepancies, and coordinate resolution
• Work within eTrac to manage service activity, work orders, property information, and operational updates
• Monitor container history, PSI readings, service cycles, tenant changes, and other data to make informed service decisions
• Track customer and service escalations through resolution
• Coordinate equipment repairs and temporary roll-off container placement and removal
• Communicate with customers and vendors to resolve issues and provide timely, professional updates
• Maintain accurate records and ensure assigned work is completed with consistent follow-through
• Partner with internal teams and elevate issues when additional support is needed

What You’ll Bring To The Table

• 2+ years of relevant experience in customer operations, customer service, dispatch, service coordination, or a related field
• Strong customer service and professional communication skills
• Ability to read and review invoices and identify discrepancies
• Strong critical thinking, analytical, and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to interpret operational data and use it to make sound decisions
• Strong organizational and time-management skills with the ability to manage multiple properties and priorities
• Ability to work independently, take ownership, and consistently follow through on responsibilities
• Willingness to ask questions and seek support when appropriate
• Proficiency with Microsoft Outlook, Word, and Excel

Preferred Skills

• College degree preferred
• Experience in waste and recycling, property management, logistics, facilities services, or other service-based operations
• Experience with eTrack, work order systems, CRM platforms, or similar operational systems
• Experience reviewing invoices or service-related billing
• Experience coordinating with vendors or third-party service providers

What’s Good To Know

• This is a fully remote position for Arizona residents
• Specialists typically manage 25–30 consistently assigned properties
• Scheduling hauls, confirming service and weights, resolving discrepancies, and providing strong customer service are core responsibilities
• Limited nights, weekends, and holidays may be required to monitor or track escalated service issues
• Success in this role requires ownership, critical thinking, data awareness, attention to detail, and strong customer service skills

What We Bring To The Table

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.