Customer Operations Specialist- REIT

Resource Recycling; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Annual bonus program

401(k) with company match

Medical & Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance Program

FSA/HSA

PTO including birthday off

7 paid holidays

Job summary

Waste Harmonics Keter is seeking a Customer Operations Specialist for REIT accounts to manage daily waste and recycling operations across 25–30 properties. You will schedule hauls, verify weights, review invoices, and coordinate resolutions, while using eTrack and CRM tools to keep service activity up to date.

The ideal candidate will be detail-oriented, analytical, and capable of independent workload management, with strong communication skills and proficiency in MS Office.

Qualifications

• 2+ years in customer operations, service, dispatch, or related field
• Strong customer service and professional communication
• Ability to read and review invoices and identify discrepancies
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to interpret operational data for informed decisions
• Strong organizational and time-management skills
• Ability to work independently and take ownership
• Willingness to ask questions and seek support when needed
• Proficiency with Microsoft Outlook, Word, and Excel

Responsibilities

• Manage daily waste and recycling operations for 25–30 properties
• Schedule and coordinate hauls based on service needs and data
• Confirm completed hauls, weights, and service details for accuracy
• Review invoices for discrepancies and coordinate resolution
• Use eTrack to manage service activity and work orders
• Monitor container history and PSI readings to guide decisions
• Track escalations through resolution
• Coordinate equipment repairs and temporary roll-off placements
• Communicate with customers and vendors with timely updates
• Maintain accurate records and follow through on tasks
• Collaborate with internal teams and escalate when needed

Skills

Customer service

Attention to detail

Analytical thinking

Data interpretation

Problem solving

Time management

Ownership & accountability

Independent working

Questioning & seeking help

MS Outlook/Word/Excel

Tools

eTrack

CRM platforms

MS Excel

MS Outlook

MS Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Operations Specialist- REIT

Full Time Phoenix, AZ, US

4 days ago Requisition ID: 1481

Salary Range: $40,000.00 To $46,000.00 Annually

Who We Are

We are Waste Harmonics Keter, your partner in handling complex waste operations.

Growing steadily for nearly 25 years, we have become the choice provider for managed waste services by pairing high-touch, white-glove customer service with data-driven, tech-enabled programs. From developing proprietary monitoring technology to linking arms with other industry leaders to strengthen our operations, we have a storied history of doing what's needed to serve our customers well.

Who We’re Looking For

The Customer Operations Specialist – REIT manages the day-to-day waste and recycling operations for approximately 25–30 assigned properties. This role is primarily responsible for scheduling hauls, confirming service completion and weights, reviewing invoices for discrepancies, tracking escalations, and providing responsive customer service.

The ideal candidate is detail-oriented, analytical, and accountable. We’re looking for someone who can independently manage their assigned workload, use critical thinking and operational data to resolve issues, and recognize when to ask for support or elevate a concern.

This is a remote position, and candidates must reside in Arizona.

What You’ll Be Doing

• Manage daily waste and recycling operations for approximately 25–30 consistently assigned properties
• Schedule and coordinate waste and recycling hauls based on service needs and operational data
• Confirm completed hauls, weights, and service details for accuracy
• Review invoices, identify discrepancies, and coordinate resolution
• Work within eTrack to manage service activity, work orders, property information, and operational updates
• Monitor container history, PSI readings, service cycles, tenant changes, and other data to make informed service decisions
• Track customer and service escalations through resolution
• Coordinate equipment repairs and temporary roll-off container placement and removal
• Communicate with customers and vendors to resolve issues and provide timely, professional updates
• Maintain accurate records and ensure assigned work is completed with consistent follow-through
• Partner with internal teams and elevate issues when additional support is needed

What You’ll Bring to the Table

• 2+ years of relevant experience in customer operations, customer service, dispatch, service coordination, or a related field
• Strong customer service and professional communication skills
• Ability to read and review invoices and identify discrepancies
• Strong critical thinking, analytical, and problem-solving skills
• Excellent attention to detail and accuracy
• Ability to interpret operational data and use it to make sound decisions
• Strong organizational and time-management skills with the ability to manage multiple properties and priorities
• Ability to work independently, take ownership, and consistently follow through on responsibilities
• Willingness to ask questions and seek support when appropriate
• Proficiency with Microsoft Outlook, Word, and Excel

Preferred Skills

• Experience in waste and recycling, property management, logistics, facilities services, or other service-based operations
• Experience with eTrack, work order systems, CRM platforms, or similar operational systems
• Experience reviewing invoices or service-related billing
• Experience coordinating with vendors or third-party service providers

What’s Good to Know

• This is a fully remote position for Arizona residents
• Specialists typically manage 25–30 consistently assigned properties
• Scheduling hauls, confirming service and weights, resolving discrepancies, and providing strong customer service are core responsibilities
• Limited nights, weekends, and holidays may be required to monitor or track escalated service issues
• Success in this role requires ownership, critical thinking, data awareness, attention to detail, and strong customer service skills

What We Bring to the Table

• Competitive Compensation
• Annual Bonus Plan at Every Level
• Continuous Learning and Development Opportunities
• 401(k) Retirement Savings with Company Match; Immediate Vesting
• Medical & Dental Insurance
• Vision Insurance (Company Paid)
• Life Insurance (Company Paid)
• Short-term & Long-term Disability (Company Paid)
• Employee Assistance Program
• Flexible Spending Accounts/Health Savings Accounts
• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer
• 7 Paid Holidays

At Waste Harmonics Keter, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.