Remote Customer Operations Specialist — Aviation

American Patrols, Inc.; Midland (TX); Remote; USD 45,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

20 paid vacation days

Sick pay for five days

Casual dress code

Job summary

American Patrols, Inc. is hiring a Customer Operations Specialist to ensure customer satisfaction through effective communication and operational support. The role requires excellent verbal skills, a customer service orientation, and the ability to manage data from pilots and customer interactions.

Ideal candidates should be self-motivated and comfortable working in dynamic environments, with full weekend availability. The position offers comprehensive healthcare benefits and generous vacation time.

Qualifications

• Customer service orientation with an interest in operations.
• Excellent verbal communication skills.
• Self-motivated, comfortable working with ambiguity and complexity.
• Computer skills including Microsoft Office and Google Earth.
• Full weekend availability; five-day work week.

Responsibilities

• Assist in the operation of the American Patrols Operations Desk.
• Input, track, and analyze data from pilot reports.
• Directly communicate with customers to ensure satisfaction.
• Generate customer reports indicating services provided.
• Assist with generating the daily flying schedule.

Skills

Customer service orientation

Excellent verbal communication skills

Self-motivated

Computer skills including Microsoft Office and Google Earth

Job description

American Patrols, Inc. is hiring a Customer Operations Specialist to ensure customer satisfaction through effective communication and operational support. The role requires excellent verbal skills, a customer service orientation, and the ability to manage data from pilots and customer interactions.

Ideal candidates should be self-motivated and comfortable working in dynamic environments, with full weekend availability. The position offers comprehensive healthcare benefits and generous vacation time.