Operations Supervisor (ANC Airport Location)

Akima; Anchorage, Northern (AK, KY); On-site; USD 34,440,000 - 44,083,000; Full time

Job summary

Pegasus Aviation Services, an Akima company, seeks an Operations Supervisor to lead Operations Agents, coordinate with airlines and airport partners, and ensure smooth, compliant airport operations. The role emphasizes leadership, process improvement, and accurate operational execution in a dynamic environment.

The supervisor reports to the Operations Manager, requires strong aviation knowledge, and demands readiness to work nights, weekends, and varying shifts in Alaska.

Qualifications

• High school diploma or GED required.
• Experience in airline operations and customer service.
• U.S. citizen or proof of right to work in the U.S.

Responsibilities

• Train and supervise all Operations Agents and manage workload.
• Provide flight operations support to airline crew members.
• Coordinate between Airport Operations, Airport Police, catering, fueling, CBP, TSA, hotels, and transportation.
• Maintain Pegasus intranet updates for customer airlines.
• Monitor aircraft movements to ensure timely communication for staffing.

Skills

Excel

Word

Customer service

Airline operations

Communication skills

Team leadership

Education

High school diploma or GED

Tools

Windows OS

Excel

Word

Job description

The Operations Supervisor at Pegasus Aviation Services plays a critical role in achieving company goals by providing high-quality services to our customers. This position is the face of the company in daily interactions with customers, airport officials, regulatory agencies, and other stakeholders. The Operations Supervisor assists in developing and implementing operational policies and procedures, ensuring smooth and efficient airport operations. This position reports directly to Operations Manager.

Responsibilities

• Train and supervise all Operations Agents and manage workload assignments.
• Provide flight operations support to airline crew members.
• Serve as the main point of contact for coordination between Airport Operations, Airport Police, catering, fueling, CBP, TSA, hotels, and transportation companies.
• Maintain accurate and timely updates to the Pegasus Intranet for customer airlines.
• Monitor aircraft movements to ensure timely and accurate arrival information is communicated to Pegasus staff for adequate manpower allocation.
• Interact professionally with customer airline staff as needed.
• Carry and operate a radio/pager as required.
• Support other Pegasus departments as needed.
• Always maintain a professional demeanor.
• Ensure accuracy in numerical tasks.
• Perform miscellaneous duties as assigned.
• Must be willing to get qualified on multiple customer airlines to ensure operational flexibility.

Qualifications

• Proficiency in Windows-based computer programs, including Excel and Word.
• Prior experience in airline operations and customer service.
• Valid driver's license.
• Must be at least 18 years old.
• U.S. citizen or proof of right to work in the U.S.
• High school diploma or GED.
• Willingness to work in varying weather conditions.
• Excellent communication skills.
• Ability to lift up to 50 pounds.
• Fluent in reading, writing, speaking, and understanding English.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and attitude.
• Strong flight crew and customer relationship management skills.
• Attention to detail and ability to present a clean and organized work area.
• Self-motivated, team player, and reliable.
• Must be available to work nights, weekends, holidays, and on varying schedules.
• Successfully pass a background check, FBI fingerprints, criminal history, and pre-employment drug screening.
• Able to obtain an airport badge with U.S. Customs clearance.

Desired Qualifications

• Aircraft Dispatcher certification.
• Previous experience as an Operations Agent.

Skills and Competencies

• Language Skills: Ability to read and interpret safety rules, policies, and procedures. Capable of writing reports and communicating effectively with customers and employees.
• Math Skills: Ability to perform basic math operations such as addition, subtraction, multiplication, and division.
• Reasoning Abilities: Apply common sense and problem-solving skills in standardized situations. Ability to follow written and oral instructions and troubleshoot issues as they arise.

Physical Requirements

• The Operations Supervisor may occasionally need to lift or move up to 200 pounds with assistance, frequently lift or move 70 to 100 pounds, and constantly lift or move up to 50 pounds.
• Regularly required to stand, walk, use hands, talk, hear, bend, stoop, kneel, and occasionally climb stairs or balance.
• Exposure to varying weather conditions.
• The work environment noise level varies from moderate to high, especially during aircraft arrivals (hearing protection provided).

Fair Labor Standards Act Status

Hourly, Non-Exempt.

Job ID

2026-25176

Work Type

On-Site

Company Description

Pegasus Aviation Services, an Akima company, is not just another aviation contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At Pegasus, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, Pegasus provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, Pegasus delivers efficient, flexible, and safe aviation services as it supports domestic and international passenger and freighter airlines.

As a Pegasus employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.