Remote US Aviation Customer Service Specialist

CAVU; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

CAVU is seeking a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets, working remotely from 12 PM–8 PM EST, five days a week. The role covers bookings, reservations, lounge info, and park-sleep-fly products, with occasional travel to team events (e.g., Indianapolis in November).

You will handle inbound/outbound calls, emails, and admin tasks while delivering high-quality service to customers and partners.

Qualifications

• Previous experience in a call centre or customer service role.
• Strong written communication skills with excellent spelling and grammar.
• Confident handling both inbound and outbound calls.
• A customer-first mindset and ability to work independently.
• Looking for a long-term role with opportunities to grow and develop.

Responsibilities

• Provide excellent customer service via inbound and outbound telephone calls, email, and online channels.
• Support customers with bookings, reservations, and product information.
• Handle distribution channel enquiries professionally and efficiently.
• Carry out ad hoc administrative tasks to support the wider team.
• Collaborate with colleagues globally to ensure consistency and service excellence.

Skills

Call center experience

Customer service

Written communication

Independent worker

Growth potential

Job description

CAVU is seeking a Customer Service Agent (AMER) to be the dedicated point of contact for our US markets, working remotely from 12 PM–8 PM EST, five days a week. The role covers bookings, reservations, lounge info, and park-sleep-fly products, with occasional travel to team events (e.g., Indianapolis in November).

You will handle inbound/outbound calls, emails, and admin tasks while delivering high-quality service to customers and partners.