Sr. Customer Experience Coordinator

Precision Aviation Group; Atlanta, Northern (GA, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health benefits after 30 days

401(k) with company match

Paid time off and holidays

Job summary

A leading aerospace and defense services company located in Atlanta is seeking a Customer Support Representative. This role involves providing phone-based support, order processing, and managing customer inquiries in a fast-paced environment. Ideally, candidates should have 3-5 years of experience in customer service, be highly organized, and capable of managing multiple priorities. The position offers competitive pay and a comprehensive benefits package to ensure work-life balance.

Qualifications

• 3-5 years in customer service roles.
• Previous sales support experience with direct customer contact.
• Ability to manage support for multiple people with competing deadlines.

Responsibilities

• Support Sales for a dynamic, fast-paced environment.
• Maintain customer database and history.
• Produce reports to assist in tracking customer interactions.

Skills

Phone-based customer support

Computer-based order processing

Strong listening skills

Organizational skills

Analytical problem-solving

Computer savvy

Tools

Word

Excel

Outlook

SAP

Job description

Atlanta, GA – Precision Aviation Group | PAG – 495 Lake Mirror Drive, Building 800, Atlanta, GA 30349, USA.

Headquartered in Atlanta, Georgia and founded in 1993, Precision Aviation Group (PAG) is a leading provider of maintenance, repair, and overhaul (MRO) and value-added supply chain services to the aerospace and defense industries. With 25 FAA‑approved repair stations, 27 locations worldwide, 1,100+ employees, and over 1.2 million square feet of production/distribution facilities, PAG offers comprehensive MRO services on over 200,000 product lines. PAG supports operators in the Airline, Business and General Aviation (BGA), Military and Rotary Wing markets through its Inventory Supported Maintenance, Repair, and Overhaul (ISMRO®) business model.

Our Customer Support Representative position is a terrific opportunity to support Sales for a dynamic, fast‑paced, entrepreneurial company. Ideal candidates will enjoy and have experience relevant to:

• Phone‑based customer support
• Computer‑based order processing
• Complex product lists
• Inventory management
• Receiving and resolving customer questions and concerns
• Maintaining customer database and history
• Producing reports

Qualified candidates will offer a wide range of skills and experience to include:

• 3‑5 years in customer service roles
• Previous sales support experience with direct customer contact
• Managing support for multiple people with competing deadlines
• Strong listening skills with excellent organizational and analytical problem‑solving skills
• Computer savvy – Word, Excel, Outlook, SAP type programs
• Ability to motivate teams and simultaneously manage several projects
• Engaging and professional presentation
• Organized, focused, and team oriented

We offer competitive pay, and a comprehensive benefits package designed to support your well‑being and work‑life balance. Full‑time associates are eligible for health benefits starting the first of the month after 30 days of employment. Our benefits include four medical plans, two dental plans, vision coverage, company‑paid life insurance, voluntary life insurance, short‑ and long‑term disability, flex spending accounts, and telemedicine services. In addition, you'll enjoy vacation and PTO time accrued with each pay cycle, with a vacation carryover/payout option at year‑end, 9 paid holidays, and a 401(k) plan with company match contributions.

If you're a qualified candidate with a strong drive, work ethic, and commitment to excellence, we encourage you to apply today. Visit www.precisionaviationgroup.com and select the Careers tab at the bottom of the page to get started!

EOE/Vets/Disabled

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.