Remote Airline Concierge & Premium Customer Support

MaziCTools; United States; Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

401(k) program

Employee assistance program

Travel discounts

Job summary

American Carriers is seeking a remote customer service specialist to deliver premium client support and manage flight bookings. You will register clients for access to clubs and lounges, verify identity, and help with check-ins, changes, and reissues as needed.

The role requires strong communication, multitasking, and impeccable client care in a work-from-home setup within the USA. FAA background checks may be required for access rights.

Qualifications

• Must pass FAA background checks where applicable.
• Ability to work Dallas/Fort Worth instructional locations.
• Willingness to handle high-volume tasks with accuracy.

Responsibilities

• Provide premium customer service to all clients.
• Register and verify club/lounge access.
• Assist with flight bookings and reissues as needed.
• Check in premium clients for their flights and manage changes.
• Resolve client issues by coordinating with higher-level support.

Skills

Customer service

Interpersonal skills

Multitasking

Communication

Education

High school diploma

Tools

SABRE

QIK

Job description

American Carriers is seeking a remote customer service specialist to deliver premium client support and manage flight bookings. You will register clients for access to clubs and lounges, verify identity, and help with check-ins, changes, and reissues as needed.

The role requires strong communication, multitasking, and impeccable client care in a work-from-home setup within the USA. FAA background checks may be required for access rights.