MedTech Customer Relations & Orders Specialist

EXALTA Group; Kenosha (WI); On-site; USD 30,000 - 36,000; Full time

Job summary

EXALTA Group in Kenosha, WI is seeking a Customer Relations Specialist to act as the front line for customers, handling quotes, orders and inquiries. You will maintain accurate ERP records, process orders within 24–48 hours, and work closely with multiple departments to ensure on‑time delivery.

The role requires strong communication skills, experience in a manufacturing environment, and familiarity with ERP and Microsoft Office applications.

Qualifications

• 3 years of customer service experience in a manufacturing environment preferred.
• Ability to read and interpret basic information from various documents and blueprints.
• Excellent written and verbal communication, with professional phone/email etiquette.
• Comfort with data entry and using an ERP system to process orders and quotes.

Responsibilities

• Be the front line of contact for customers, handling quotes, orders, deliveries, concerns and complaints.
• Provide accurate information and support to help customers manage their business.
• Communicate professionally via email and phone to deliver timely service.
• Enter data into the ERP system accurately and within 24–48 hours of receipt.
• Generate quotes and follow up with customers with pricing and lead times.
• Develop department metrics and monitor order turn-around times.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Tools

ERP system

Microsoft Office

Job description

EXALTA Group in Kenosha, WI is seeking a Customer Relations Specialist to act as the front line for customers, handling quotes, orders and inquiries. You will maintain accurate ERP records, process orders within 24–48 hours, and work closely with multiple departments to ensure on‑time delivery.

The role requires strong communication skills, experience in a manufacturing environment, and familiarity with ERP and Microsoft Office applications.