Customer Success Manager for MedTech Operations and ERP

EXALTA; Florida; On-site; USD 85,000 - 125,000; Full time

Job summary

EXALTA is seeking a Customer Service & Account Management leader to manage operational performance for assigned accounts and act as the main liaison between customers and internal teams. The role owns order fulfillment strategy, forecasting alignment, service performance, and issue resolution.

The position requires 5+ years in customer service or related operations, manufacturing experience, and ERP/Power BI proficiency.

Qualifications

• Bachelor’s degree in a relevant field and 5+ years in customer service, commercial operations, supply chain, or related functions.

Responsibilities

• Serve as the primary operational contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and operational support.
• Lead customer review meetings, open-order discussions, and business update calls.
• Evaluate customer requirements and operational constraints to determine appropriate actions and priorities.
• Develop communication plans related to delivery delays, supply constraints, and recovery efforts.
• Manage customer escalations and ensure timely resolution of operational issues.
• Oversee customer order execution and data integrity within Epicor ERP.
• Monitor open orders, backlog, inventory availability, and delivery performance.
• Identify fulfillment risks and coordinate corrective actions with internal stakeholders.
• Ensure accurate reporting of customer commitments and operational performance.
• Support new product introductions and customer onboarding activities.

Skills

Analytical skills

Problem-solving

Organizational skills

Excel

Power BI

ERP systems

Order management

Cross-functional collaboration

Communication

Decision-making

Education

Bachelor's degree in Business, Supply Chain Management, Operations, Engineering, or related field

Tools

Epicor ERP

Power BI

Excel

Job description

EXALTA is seeking a Customer Service & Account Management leader to manage operational performance for assigned accounts and act as the main liaison between customers and internal teams. The role owns order fulfillment strategy, forecasting alignment, service performance, and issue resolution.

The position requires 5+ years in customer service or related operations, manufacturing experience, and ERP/Power BI proficiency.