Senior Customer Service & Operations Manager

Exalta Group; Hunters Ridge (FL); On-site; USD 75,000 - 115,000; Full time

Job summary

Exalta Group is seeking a Customer Service Manager to lead operational support for key customer accounts from Bonita Springs, FL. The role oversees order execution in Epicor ERP, forecasts, and delivery performance while coordinating with Planning, Supply Chain, and Quality teams.

You will drive customer communications, review meetings, and issue resolution to protect commitments and improve service levels. Strong manufacturing and ERP experience are essential.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Engineering, or related field.
• 5+ years of experience in customer service, commercial operations, supply chain, account management, or related business functions.
• Manufacturing experience required; medical device or regulated industry preferred.
• Experience with ERP systems; Epicor ERP and Power BI experience preferred.

Responsibilities

• Serve as the primary operational contact for assigned customer accounts.
• Build and maintain strong customer relationships through proactive communication and operational support.
• Lead customer review meetings, open-order discussions, and business update calls.
• Evaluate customer requirements and operational constraints to determine actions and priorities.
• Develop communication plans related to delivery delays, supply constraints, and recovery efforts.
• Manage customer escalations and ensure timely resolution of operational issues.
• Oversee customer order execution and data integrity within Epicor ERP.
• Monitor open orders, backlog, inventory availability, and delivery performance.
• Identify fulfillment risks and coordinate corrective actions with internal stakeholders.
• Ensure accurate reporting of customer commitments and operational performance.
• Support new product introductions and customer onboarding activities.

Skills

Business judgment

Independent judgment

Customer service

Analytical skills

Communication

Education

Bachelor's degree in Business/Supply Chain/Engineering

Tools

Epicor ERP

Power BI

Microsoft Excel

Job description

Exalta Group is seeking a Customer Service Manager to lead operational support for key customer accounts from Bonita Springs, FL. The role oversees order execution in Epicor ERP, forecasts, and delivery performance while coordinating with Planning, Supply Chain, and Quality teams.

You will drive customer communications, review meetings, and issue resolution to protect commitments and improve service levels. Strong manufacturing and ERP experience are essential.