Remote Customer Onboarding & Solutions Engineering Manager

Willow Technologies, LLC; Seattle (WA); On-site; USD 130,000 - 160,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Vacation and sick leave

Paid holidays

Parental leave

Job summary

Willow Technologies, LLC is hiring an exceptional Customer Engineering Manager to own end-to-end onboarding through live value realization. You will lead internal teams connecting, modeling, and activating each building, serving as the customer’s trusted technical partner throughout the process.

The role focuses on delivery leadership, customer partnership, and technical/product guidance, leveraging AI onboarding tooling and a deep knowledge of building systems to drive successful outcomes.

Qualifications

• Bachelor's degree in engineering or a related field; equivalent practical experience.
• 5+ years in delivery, engineering consulting, or building systems.
• Experience in Mechanical/HVAC engineering consulting or Building Automation Systems.
• Strong fundamentals in engineering and building systems.
• Experience with Fault Detection & Diagnostics, Continuous Commissioning, and M&V.
• Demonstrated project or program management across complex initiatives.
• Strong prioritization, conflict-management, and cross-group collaboration.
• Excellent stakeholder and executive communication bridging domain knowledge to product/engineering.
• Ability to translate domain expertise into productized solutions.
• Experience deriving value through data-driven measures and guiding customers to action.
• US-based, fully remote; preference for WA, TX, NY, CA, NC, NV, MI, MA, MD, IL, GA, FL.

Responsibilities

• Own end-to-end deployment lifecycle with milestones and Definition of Done.
• Coordinate cross-functional teams across regions; manage dependencies and hand-offs.
• Prioritize multiple customers and workstreams balancing speed, quality and value.
• Navigate and resolve conflicts with customers; align scope, trade-offs and decisions.
• Manage risks and escalations; provide status and value reporting.

Skills

Delivery leadership

Cross-functional teams

Program management

HVAC engineering

Building automation

Data-driven decisions

Stakeholder communication

Education

BSc in Engineering/CS/SE

Job description

Willow Technologies, LLC is hiring an exceptional Customer Engineering Manager to own end-to-end onboarding through live value realization. You will lead internal teams connecting, modeling, and activating each building, serving as the customer’s trusted technical partner throughout the process.

The role focuses on delivery leadership, customer partnership, and technical/product guidance, leveraging AI onboarding tooling and a deep knowledge of building systems to drive successful outcomes.